Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ericka Hernandez

Austin,Tx

Summary

A student trying to gain more knowledge in the business field, minoring in the management department. Detail-oriented and hardworking individual offering 2 years of experience coordinating shipment arrangements, labeling packages and checking merchandise for damage. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Packing Associate

Amazon
08.2023 - Current
  • Maintained clean, neat and organized stockroom for easy access to goods.
  • Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

Shipping and Receiving Coordinator

Costco Wholesale Corp
07.2021 - 08.2023
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Handled planning and budgeting for audit engagements.
  • Reviewed general ledger transactions to identify errors or irregular entries.

Clerk Processor

HEB Grocery Store
03.2021 - 08.2021
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Check identification for proof of age and refuse alcohol and tobacco sales to underage customers.

Lead Coordinator

Chick-fil-A
05.2020 - 02.2021
  • Coached employees through day-to-day work and complex problems.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow in the drive thru.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

GED -

Idea Montopolis College Prep
Austin, TX

Bachelor of Science - Logistics Management

Texas State University
San Marcos, TX
05.2025

Skills

  • Appointment Setting
  • Invoice Clerk
  • Receiving and Shipping
  • Quickbooks
  • Staff Training
  • Excel Outlook
  • Customer Service
  • Problem Solving
  • Certifications
  • Basic Life Support (BLS) CPR
  • Fleet Dispatching
  • Analytical Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Packing Associate

Amazon
08.2023 - Current

Shipping and Receiving Coordinator

Costco Wholesale Corp
07.2021 - 08.2023

Clerk Processor

HEB Grocery Store
03.2021 - 08.2021

Lead Coordinator

Chick-fil-A
05.2020 - 02.2021

GED -

Idea Montopolis College Prep

Bachelor of Science - Logistics Management

Texas State University

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Ericka Hernandez