Ericka Hernandez
Kissimmee,FL
Summary
Punctual and honest worker with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Trustworthy and dedicated employee with experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Secretary
E&L Construction
01.2024 - 06.2025
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Organized office operations and procedures to enhance overall efficiency.
- Assisted in preparation of reports and presentations using Microsoft Office Suite.
- Maintained accurate filing systems, improving document retrieval speed.
Front Clerk
Publix
03.2023 - 05.2024
- Assisted customers with inquiries and directed them to appropriate services.
- Collaborated with team members to enhance customer service experience and resolve issues quickly.
- Maintained a clean and organized reception area to create a welcoming environment for guests.
Cashier
Coffee Burgers Grill
05.2019 - 03.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate Of Arts -
Valencia College
Orlando, FLSkills
- Time Management Skills
- Cash Register Systems
- Table Setting Arrangements
- High-Volume Dining
- Seating Assignment Preparation
- Critical Thinking
- Guest Satisfaction
- Hospitality Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Secretary
E&L Construction
01.2024 - 06.2025
Front Clerk
Publix
03.2023 - 05.2024
Cashier
Coffee Burgers Grill
05.2019 - 03.2020
Associate Of Arts -
Valencia College
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