Ericka Hernandez
Houston
Summary
Professional with experience in administrative roles, prepared for front desk responsibilities. Skilled in customer service, appointment scheduling, and office management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to handle changing needs effectively in a fast-paced office environment with a strong organizational and communication skills, experience in data entry, filing, and scheduling.
Overview
10
10
years of professional experience
Work History
Office Assistance
HERNANDEZ TREE SERVICE
05.2021 - Current
- Coordinate and manage office operations and procedures to ensure organizational effectiveness and efficiency.
- Assist with a variety of administrative tasks, such as filing, data entry, and scheduling.
- Manage incoming and outgoing mail, faxes, and other documents.
- Provided administrative support to the department, including filing and record-keeping.
- Assisted with data entry, scheduling meetings, and other office tasks.
- Organized and maintained office supplies and equipment.
TEXAS NOTARY
Self-employeed
11.2018 - Current
- Performed notarization of various legal documents, ensuring all parties' identities were verified and that the signing process adhered to state laws.
- Provided mobile notary services, traveling to clients' locations to facilitate document signings, enhancing accessibility and convenience.
- Maintained a comprehensive record-keeping system for notarized documents, ensuring compliance with legal standards and easy retrieval.
Insurance
A-Z AUTO INSURANCE
08.2019 - 03.2021
- Process new applications and renewals
- Maintain accurate records and documentation
- Conduct follow-up calls with customers and agents
- Update customer accounts
- Process cancellations and refunds
- Answer phones and take messages
- Maintain a neat and organized work area
- Schedule meetings, conference calls, and travel arrangements
- Greet visitors and direct them to the appropriate person or area
DISPATCHER
First Medical Respond
11.2015 - 08.2018
- Monitored incoming emergency calls and prioritized dispatch requests based on urgency.
- Utilized communication systems to relay information to medical personnel and emergency responders.
- Managed vehicle assignments and ensured that all units were properly equipped for each call.
- Implemented route optimization strategies to enhance response times and efficiency.
- Conducted regular equipment checks to ensure operational readiness of all dispatch tools.
- Trained new dispatch staff on protocols, software systems, and emergency communication procedures.
Education
Associate of Applied Science - Business Office Management
Remmington College
High School Diploma - undefined
Mac Arthur Senior High School
Skills
- Excellent communication skills, both verbal and written
- Strong organizational and communication skills
- Proficient in Microsoft Office Suite
- Knowledge of basic HTML and CSS
- Front office support
LANGUAGES
English (fluent)
Spanish (fluent)
Timeline
Office Assistance
HERNANDEZ TREE SERVICE
05.2021 - Current
Insurance
A-Z AUTO INSURANCE
08.2019 - 03.2021
TEXAS NOTARY
Self-employeed
11.2018 - Current
DISPATCHER
First Medical Respond
11.2015 - 08.2018
High School Diploma - undefined
Mac Arthur Senior High School
Associate of Applied Science - Business Office Management
Remmington College