Ericka Holt
Lithonia,GA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
12
12
years of professional experience
Work History
Janitorial Worker
ABM Janitorial Services
2023.06 - 2023.08
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Stored, used and disposed of cleaning chemicals and supplies.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Deli Associate
Publix
2022.11 - 2023.08
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Cashiers
Burlington
2022.10 - 2022.12
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Cashier
McDonald’s
2021.08 - 2022.09
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Fulfillment Associate
Macys Department Store
2021.10 - 2022.01
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Filled orders according to defined standards using standard picking system.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Verified items correctly matched to sales check for packing and shipment.
Cashier
Macys Department Store
2020.10 - 2021.01
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Representative
Alorica
2016.09 - 2018.05
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Dietary Aide
Signature HealthCARE
2012.05 - 2016.10
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and maintained dining room during and after each meal service.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Set tables before patients arrived to maintain meal plan productivity.
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Prepared meals by following recipes and determining group food quantities.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Developed and oversaw preparation of specialized diets.
EVS Housekeeper
Piedmont Hospital
2024.01 - 2024.07
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2021
GED -
Miami Southridge Senior High School
Miami, FL01.2004
Skills
- Inventory Management
- Facility Opening and Closing
- Supply Inventory Management
- Positive Team Player
- Janitorial Equipment Familiarity
- Cleaning and Sanitizing
Timeline
EVS Housekeeper
Piedmont Hospital
2024.01 - 2024.07
Janitorial Worker
ABM Janitorial Services
2023.06 - 2023.08
Deli Associate
Publix
2022.11 - 2023.08
Cashiers
Burlington
2022.10 - 2022.12
Fulfillment Associate
Macys Department Store
2021.10 - 2022.01
Cashier
McDonald’s
2021.08 - 2022.09
Cashier
Macys Department Store
2020.10 - 2021.01
Customer Service Representative
Alorica
2016.09 - 2018.05
Dietary Aide
Signature HealthCARE
2012.05 - 2016.10
Associate of Science - Business Administration
Colorado Technical University
GED -
Miami Southridge Senior High School
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