Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ericka Hughes

Bainbridge,Ga
Ericka Hughes

Summary

Experienced Professional Office Manager and Supervisor with over 15 years of experience. Skilled in directing complex projects from concept to fully operational status. Goal-oriented with strong leadership capabilities, highly motivated and detail-directed problem solver. Demonstrated ability to work in unison with staff, showcasing strong organization and excellent interpersonal skills. Proficient in all Microsoft Word Programs, willing to relocate for the right opportunity. Professional and experienced administrative professional equipped for this role. Skilled in organization, calendar management, and communication. Strong team collaborator known for adaptability and reliability in dynamic environments. Focused on delivering results through effective support and coordination.

Overview

18
years of professional experience
1
Certification

Work History

ADVANCE NURSING

COVID-19 Tester
Current

Job overview

  • Collect test samples
  • Register the patients for the lab sample.
  • Address patient concerns that the may have
  • Comply with all security measures and quality standards.

MILLER COUNTY HOSPITAL

Certified Patient Access Representative
02.2022 - Current

Job overview

  • Obtain necessary demographics and financial data through patient review.
  • Assure all check-in procedures are complete and monitor patient wait time.
  • Communicate financial obligations to the patient and collect fees at the time of services.
  • Document financial arrangements.

FDACS

Staff Assistant
07.2021 - Current

Job overview

  • Accounting
  • Bill payment
  • Public Records Request
  • Answer Multi-line Phones

Planned Parenthood

Medical Assistant
07.2020 - 03.2022

Job overview

  • Triage patients
  • Lab draws
  • Schedule appts
  • Patient check-in and check-out
  • Insurance verification
  • Procedure Assist
  • Collect payments
  • Assist the physician with Medical procedures
  • Assist with prescription refill request

UF Health Jacksonville

Sterile Processing Technician
01.2020 - 07.2021

Job overview

  • Responsible for control of all parts of the sterilization process including decontamination.
  • Ensure that all instruments are processed in a timely manner.
  • Works with OR staff to provide timely sterile products.
  • Monitors surgery schedules daily, identifying general specific and potential

Digestive Disease Clinic

Scheduler/Medical Assistant
10.2018 - 11.2020

Job overview

  • Triage patients
  • Lab draws
  • Schedule appts
  • Patient check-in and check-out
  • Insurance verification
  • Procedure Assist
  • Collect payments
  • Assist the physician with Medical procedures
  • Assist with prescription refill request

Tallahassee Memorial Healthcare

Sterile Processing Technician
03.2018 - 11.2019

Job overview

  • Responsible for control of all parts of the sterilization process including decontamination.
  • Ensure that all instruments are processed in a timely manner.
  • Works with OR staff to provide timely sterile products.
  • Monitors surgery schedules daily, identifying general specific and potential

Georgia Department of Corrections

Correctional Officer
12.2017 - 10.2018

Job overview

  • Enforced all institutional policies, rules, procedures, and regulations.
  • Enforced rules, regulations, and state laws necessary for control and management of offenders and the maintenance of public safety.
  • Inspected, inventoried, maintained physical control of logs, keys, tools, weapons and related equipment.
  • Maintained order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies and laws.
  • Observed conduct and behavior of offenders to prevent disturbances and escapes.
  • Patrolled assigned area to report any problems.
  • Responded to emergencies and transport offenders to and from correctional facilities.

Conduent

Customer Service Representative
08.2017 - 12.2017

Job overview

  • Attracted potential customers by answering Medicaid insurance questions for Medicaid recipients.
  • Maintained customer records by updating account information.
  • Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintained financial accounts by processing customer adjustments.
  • Recommended potential services to management by collecting customer information and analyzing customer needs.
  • Prepared and verified claims of customer information for Medicaid guidelines.
  • Contributed to team effort by accomplishing related results as needed.

Bainbridge Memorial Hospital and Manor

Certified Nursing Assistant
08.2016 - 05.2017

Job overview

  • Provided patients' personal hygiene, provided activities of daily living by assisting with serving meals, fed patients as necessary; ambulated, turned, and position patients; provided fresh water and nourishment between meals.
  • Maintained patient stability by checking vital signs and recorded intake and output information.
  • Documented actions by completing forms, reports, logs, and records.
  • Provided patient comfort by utilizing resources and materials; answered patients' call lights and requests; reported observations of the patient to nursing supervisor.
  • Maintained work operations by following policies and procedures.

Florida Department of Agriculture and Consumer Services

Administrative Assistant
01.2009 - 04.2016

Job overview

  • Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly.
  • Assisted in training staff members and new hires.
  • Implemented and monitored programs as directed by management, and see the programs through to completion.
  • Generated memos, emails and reports when appropriate.
  • Assumed responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
  • Maintained office supplies by checking inventory and order items.
  • Responded to questions and requests for information.
  • Answered incoming calls and assume other receptionist duties when needed.

Gadsden Senior Services

Office Manager
02.2007 - 08.2009

Job overview

  • Performed general administrative and clerical duties, payroll and account management.
  • Ensured the success of day to day operations.
  • Excellent organization and communication skills.
  • Proven leadership above and beyond the call of duty.
  • Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met.
  • Trained staff members and new hires.
  • Maintained office equipment, computers, copy machines and fax machines.
  • Provided activities for seniors and volunteers.
  • Maintained office supplies and ordered as needed.
  • Inventoried office supplies and furniture for inventory count.
  • Responded to consumers and clients questions and requests as needed.
  • Answered incoming calls and assume other receptionist duties when needed.

Education

Bainbridge High School & Bainbridge College
Bainbridge, GA

High School Diploma from Dual Enrollment

Associate's degree

Skills

  • Call Center
  • Customer Care
  • Customer Service
  • CSR
  • Sterile Processing
  • Sterilization
  • Multi-line Phone Systems
  • EMR Systems
  • Patient Care
  • Security
  • Vital Signs
  • Phlebotomy
  • Medical Office Experience
  • Medical Records
  • Law Enforcement
  • Venipuncture
  • Caregiving
  • Triage
  • Medical Scheduling
  • Insurance Verification
  • Clerical Experience
  • Recruiting
  • HIPAA
  • Medical Terminology
  • Laboratory experience
  • English
  • Hospital experience
  • Typing
  • Packaging
  • Computer Skills
  • Phone Etiquette
  • Microsoft Excel
  • Microsoft Word
  • Experience Administering Injections
  • Office Management
  • Medical Coding
  • Medical Billing
  • Epic
  • ICD-10
  • Data collection
  • Anatomy Knowledge
  • Cerner

Certification

  • Medical Assistant March 2019 to March 2024
  • Phlebotomy April 2019 to April 2022
  • Sterile supply Technician August 2019 to August 2024
  • BLS for Healthcare Providers
  • CPR Certification
  • CRCST
  • CSPDT
  • First Aid Certification
  • CNA
  • State Tested Nursing Assistant
  • CCMA Certification

Timeline

Certified Patient Access Representative

MILLER COUNTY HOSPITAL
02.2022 - Current

Staff Assistant

FDACS
07.2021 - Current

Medical Assistant

Planned Parenthood
07.2020 - 03.2022

Sterile Processing Technician

UF Health Jacksonville
01.2020 - 07.2021

Scheduler/Medical Assistant

Digestive Disease Clinic
10.2018 - 11.2020

Sterile Processing Technician

Tallahassee Memorial Healthcare
03.2018 - 11.2019

Correctional Officer

Georgia Department of Corrections
12.2017 - 10.2018

Customer Service Representative

Conduent
08.2017 - 12.2017

Certified Nursing Assistant

Bainbridge Memorial Hospital and Manor
08.2016 - 05.2017

Administrative Assistant

Florida Department of Agriculture and Consumer Services
01.2009 - 04.2016

Office Manager

Gadsden Senior Services
02.2007 - 08.2009

COVID-19 Tester

ADVANCE NURSING
Current

Bainbridge High School & Bainbridge College

High School Diploma from Dual Enrollment

Associate's degree

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