Ericka Jefferson
Toledo
Summary
Dynamic Office Operations Associate with a proven track record at Tri-State Expedited, enhancing client satisfaction through exceptional customer service and effective communication. Skilled in document management and proficient in Microsoft Excel, I consistently improved workflow efficiency and maintained a safe work environment, contributing to overall team productivity. I believe myself to be a team player, an efficient problem solver and a loyal, dedicated worker. I believe I can definitely be a positive asset to your company if given the chance and opportunity.
Overview
8
8
years of professional experience
Work History
Office Operations Associate
Tri-State Expedited
11.2021 - 03.2025
- Provided exceptional customer service through prompt response times and accurate information dissemination.
- Enhanced team productivity with effective communication and collaboration techniques.
- Increased client satisfaction rates by promptly addressing inquiries and resolving issues.
- Assisted in maintaining a safe work environment by adhering to company policies and reporting potential hazards.
- Contributed to the development of operational procedures, enhancing overall workflow within the office setting.
- Assisted drivers with any issues that may arise while picking up and delivering freight.
- Monitored transit to ensure timely pickup and delivery.
- Kept customers updated on issues or delays.
- Assisted with event planning, travel and logistical arrangements.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
Picker & Packer
Walgreens Distribution Center
08.2021 - 10.2021
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Completing orders in a timely manner to ensure on time delivery.
Production Worker
Aramark
11.2018 - 07.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Cashier
Dollar General Store
09.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
Bowsher High School
Toledo, OHSkills
- Workplace safety
- Office administration
- Scheduling appointments
- Document management
- Meeting planning
- 45-50 wpm
- Faxing, Filing, Copying
- Microsoft Excel
- Google Suite
- Answering phones / email
- Customer service
Timeline
Office Operations Associate
Tri-State Expedited
11.2021 - 03.2025
Picker & Packer
Walgreens Distribution Center
08.2021 - 10.2021
Production Worker
Aramark
11.2018 - 07.2021
Cashier
Dollar General Store
09.2017 - 10.2018
GED -
Bowsher High School
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