Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Ericka Jenkins

Guyton,Georgia

Summary

Detail-Oriented Administrative and Production Professional Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Dispatcher

HONEYCOMB CONNECTION LLC
Savannah, USA
06.2016 - 03.2025
  • Reviewed routes, daily traffic, and weather conditions to adjust plans, meet daily requirements, and address service needs.
  • Maintained current knowledge of personnel in the field, and completed deliveries or delays.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Worked proficiently in dispatching, payroll, billing, bank deposits, marketing, and training.
  • Haul and deliver automobiles and freight from city to city.
  • Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
  • Responded promptly to emergencies by providing real time solutions based on experience and expertise.
  • Conducted periodic reviews of existing dispatching processes to identify areas needing improvement.
  • Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to customer demands.
  • Assisted in developing policies and procedures related to the dispatch department activities.
  • Analyzed data from GPS tracking systems for route optimization purposes.
  • Documented any disciplinary action taken against employees who violated company policies.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

General Warehouse Associate

Dollar Tree Distribution Center
Pooler, Georgia
01.2010 - 06.2016
  • Collaborated closely with other departments such as production, quality control, sales, to ensure smooth operations.
  • Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
  • Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
  • Maintained accurate records of all products shipped and received utilizing computerized tracking system.
  • Followed safety regulations while operating machinery and handling hazardous materials.
  • Managed product transfers between warehouses and locations via internal paperwork processing systems.
  • Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
  • Provided assistance to other departments when needed such as helping unload truck deliveries.
  • Ensured compliance with all applicable government regulations regarding safe handling of hazardous substances.
  • Prepared raw materials for production line operations.
  • Collaborated with team members to meet daily production goals.
  • Inspected parts for defects or discrepancies.
  • Adjusted machine settings to optimize production efficiency.
  • Monitored production output and adjusted accordingly.
  • Assisted in training new production line workers on equipment and procedures.

General Manager

Toucan Taxi and Shuttle Service
Savannah, GA
07.2002 - 01.2010
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Supervised employees through planning, assignments, and direction.
  • Trained employees on duties, policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED -

Savannah Technical College
Savannah, GA
06-1990

Dental - Dental Front Office

Palmetto School of Career Development
Savannah, GA
07-2017

Skills

  • Microsoft Office
  • Problem Solving
  • Scheduling Management
  • Leadership
  • Creativity
  • Adaptability
  • Strong Work Ethics
  • Planning
  • Efficient
  • Computer and Internet Skills
  • Communications
  • Dispatching field personnel
  • Problem-solving
  • Critical thinker
  • Dispatch software
  • Call handling
  • Active listening
  • Multitasking and organization
  • Time management
  • Dispatching procedures
  • Attention to detail
  • Improving operations
  • Customer service
  • Warehouse safety
  • Safety compliance
  • Product verification
  • Track inventory
  • Organizational skills
  • Teamwork
  • Microsoft powerpoint, excel, and Word

Certification

  • Dental Front Office, Present
  • Bartender, Present
  • CPR, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Lead Dispatcher

HONEYCOMB CONNECTION LLC
06.2016 - 03.2025

General Warehouse Associate

Dollar Tree Distribution Center
01.2010 - 06.2016

General Manager

Toucan Taxi and Shuttle Service
07.2002 - 01.2010

GED -

Savannah Technical College

Dental - Dental Front Office

Palmetto School of Career Development

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