Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ericka Johnassaint

North Miami Beach,FL

Summary

Detail-oriented and compassionate Healthcare Administrative Professional with 14+ years of experience in customer service, claims processing, and medical records management. Proven ability to assist patients, process insurance claims, and maintain compliance with HIPAA regulations. Skilled in administrative support, data entry, and financial transactions within healthcare settings. Adept at handling confidential records, coordinating billing processes, and improving operational efficiency. Seeking a role in healthcare administration, claims management, or dental office support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Receiving Clerk

FirstService Residential
12.2022 - 05.2024
  • - Processed over 200 financial and medical inventory transactions daily, ensuring accuracy and compliance.
  • - Maintained detailed inventory records for medical supplies and insurance documentation.
  • - Managed shipment tracking, receiving, and distribution of healthcare-related materials.
  • - Ensured adherence to inventory control policies to minimize discrepancies.
  • - Skills Efficiency Ratio: 28.6 (200 transactions ÷ 7 relevant skills).

Package Handler (Healthcare & Claims Support)

FedEx Express
04.2020 - 12.2022
  • - Handled and secured delivery of confidential medical records, insurance claims, and healthcare supplies.
  • - Provided excellent customer service, improving satisfaction ratings through quick issue resolution.
  • - Applied operational support and confidentiality skills in high-volume environments.
  • - Skills Efficiency Ratio: 11.0 (110 avg. packages/day ÷ 10 relevant skills).

Customer Service Representative

Smith Health Care
01.2015 - 08.2019
  • - Assisted 50+ patients daily, resolving inquiries and insurance concerns with a 90% first-contact resolution rate.
  • - Processed insurance claims, verified coverage, and managed billing discrepancies to ensure accuracy.
  • - Maintained confidential patient records and claims data, adhering strictly to HIPAA regulations.
  • - Utilized CRM software and Microsoft Office Suite (Excel, Word, Outlook) to track patient and billing records.
  • - Collaborated with medical staff and insurance providers to facilitate claims resolution.
  • - Skills Efficiency Ratio: 8.3 (50 patients ÷ 6 core skills).

Patient Claims Specialist

Mount Sinai Medical Center
08.2012 - 01.2015
  • - Processed patient insurance claims with a focus on accuracy and compliance with HIPAA and hospital policies.
  • - Verified patient eligibility, addressed claim discrepancies, and ensured proper reimbursement.
  • - Managed patient billing accounts, processed payments, and reconciled financial records.
  • - Scheduled and coordinated financial service appointments to enhance the patient experience.
  • - Skills Efficiency Ratio: 7.2 (36 tasks/day est. ÷ 5 skills).

Education

High School Diploma - undefined

C.C. Sweeting Senior High
01.2005

Skills

  • Medical Claims & Insurance Processing
  • Patient Billing & Financial Transactions
  • Healthcare Administration & Office Support
  • Medical Records Management & HIPAA Compliance
  • Dental & Healthcare Office Coordination
  • Inventory & Supply Chain Management
  • Data Entry & Database Management
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Conflict Resolution & Customer Service
  • Time Management & Multitasking

Certification

  • HIPAA Awareness Training (Recommended for healthcare roles)
  • Customer Service Assessment (2020)

Timeline

Administrative Receiving Clerk

FirstService Residential
12.2022 - 05.2024

Package Handler (Healthcare & Claims Support)

FedEx Express
04.2020 - 12.2022

Customer Service Representative

Smith Health Care
01.2015 - 08.2019

Patient Claims Specialist

Mount Sinai Medical Center
08.2012 - 01.2015

High School Diploma - undefined

C.C. Sweeting Senior High

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