Ericka Johnson
Los Angeles,CA
Summary
Detail-oriented professional specializing in logistics and client management. Successfully managed full truck-loads, negotiated cost-effective transportation solutions, and ensured compliance with regulations. Strong communication skills foster collaboration and timely problem resolution, enhancing operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Traffic Coordinator
Far East American, INC
Los Angeles, CA
01.2022 - 01.2025
- Managed the logistics, scheduling and movement of full truck-loads of wood products.
- Hired carriers/brokers, negotiated rates, and secured cost-effective transportation solutions for customers.
- Track shipments from start to finish to ensure on-time deliveries.
- Scheduled pick-ups and deliveries, ensuring timely execution of logistics operations.
- Identified and resolved shipment delays and bottlenecks, communicated updates to stakeholders.
- Ensure all transportation operations comply with regulatory requirements and company policies.
Process Manager, Executive Resolutions
Capital One
Las Vegas, NV
01.2011 - 01.2021
- Handled outbound calls and inbound complaints from customers, addressing executive concerns to ensure satisfaction.
- Collaborated with state and federal regulatory agencies (CFPB, BBB, OAG, etc.) on customer complaint escalations to ensure compliance and effective resolution.
- Managed and resolved complaint research and escalations internally to mitigate risk.
- Partnered with all levels of management and various lines of business to influence collaboration needed to resolve complex customer cases.
- Analyzed and audited recorded calls to ensure adherence to metrics for response times and accuracy of information provided.
Office Manager / Dispatcher
REM Transport
Las Vegas, NV
01.2017 - 01.2019
- Coordinated driver dispatch using Central Dispatch for timely and effective operations.
- Managed office facilities and optimized routes for pick-ups and deliveries to enhance service efficiency and reduce costs.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot for both customers and shippers.
- Organized and digitized driver paperwork for streamlined processing and improved record-keeping.
- Tracked orders and initiated billing.
- Ensured accurate IFTA and ELD records to support auditing processes.
Title Clerk/Legal Collector
Check City
Las Vegas, NV
01.2015 - 01.2016
- Facilitated customer interactions to secure payments on delinquent loans.
- Negotiated suitable repayment arrangements with customers within guidelines.
- Coordinated work activities to enhance monetary collection and minimize vehicle repossession.
- Conducted outgoing calls to address customer accounts and delinquency status.
- Actively and open-minded participated in department meetings to improve workflows and collection techniques.
Education
Certified Realtime Reporter (CRR) - Court Reporting
International Realtime Court Reporting Institute
Little Rock11-2026
A.S. - Business Administration
CSN
Las Vegas, NV01-2026
Skills
- Shipment tracking
- Process optimization termination
- Shipment planning
- Regulatory compliance
- Load Boards
- TMS
- ELD
- Order fulfillment
- Invoice review
- Inventory management
- Inventory counts
- Project management
- Research
- Negotiation
- Analytical skills
- Problem-solving
- Decision analysis
- Microsoft Office
- Intuit QuickBooks
- Dispute resolution
- Negotiation
- Negotiation and de-escalation
- Conflict resolution
- Effective communication
- Communication
- Attention to detail
- Organizational skills
- Customer service
- Professionalism
- Professionalism
- Regulatory compliance
Training
- Manicuring License, Bellflower School of Beauty
- Billing NMFC Certificate, Daylight Transportation
- CDL Class A, DTR School of Trucking
- TWIC Card
Professional Development
- Voice Writer, International Realtime Court Reporting Institute, Little Rock, AR, 01/01/26
- A.S., Business Administration, CSN, Las Vegas, NV
- Completed company-sponsored training, Outlook management, debt settlement, dispute resolution, de-escalation, compliance and risk.
Timeline
Traffic Coordinator
Far East American, INC
01.2022 - 01.2025
Office Manager / Dispatcher
REM Transport
01.2017 - 01.2019
Title Clerk/Legal Collector
Check City
01.2015 - 01.2016
Process Manager, Executive Resolutions
Capital One
01.2011 - 01.2021
Certified Realtime Reporter (CRR) - Court Reporting
International Realtime Court Reporting Institute
A.S. - Business Administration
CSN