Ericka Jones
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
Vacasa - Bahama Bay Resort
03.2023 - Current
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
Guest Services Coordinator
Orlando Convention Center
09.2022 - 03.2023
- Implemented pre-event communication plans, welcome packets, and ensuring all attendees were well-informed about schedules and expectations.
- Collaborated with speakers and presenters to create compelling content that resonated with audiences across diverse backgrounds and ensure guest received all corresponding literature.
- Coordinated logistics for multi-day conferences, ensuring smooth transitions between sessions and locations.
Laboratory Technician
Pepperidge Farm
01.2021 - 07.2022
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Certified Nursing Assistant
Comfort Keepers
08.2010 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Arts - Business Administration
Polk State College
Winter Haven, FL06.1990
High School Diploma -
Bartow Senior High School
Bartow, FL06.1988
Skills
- Building Relationships
- Scheduling appointments
- Customer Service
- Problem-solving skills
- Clerical duties
- Front Office Support
- Registration
- Marketing
- Conflict and issue documentation
- Information Protection
- Room assignments
- Teamwork and Collaboration
- POS Systems
- Property Management Systems
- Conflict Management
- Administrative Support
Certification
- Certified Nursing Assistant
Timeline
Front Desk Specialist
Vacasa - Bahama Bay Resort
03.2023 - Current
Guest Services Coordinator
Orlando Convention Center
09.2022 - 03.2023
Laboratory Technician
Pepperidge Farm
01.2021 - 07.2022
Certified Nursing Assistant
Comfort Keepers
08.2010 - 05.2019
Associate of Arts - Business Administration
Polk State College
High School Diploma -
Bartow Senior High School
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