Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Jones

Davenport

Summary

Proficient Scheduling Coordinator with robust experience in managing complex schedules, coordinating logistics, and facilitating communication between different departments. Known for skills in project management, time management, and multi-tasking; able to prioritize tasks effectively for optimal productivity. Demonstrated ability in streamlining processes for improved efficiency while maintaining high levels of accuracy. Previous work has led to smoother operations and increased departmental collaboration.

Overview

15
15
years of professional experience

Work History

Scheduling Coordinator

Restoration Hardware
Tampa
04.2024 - Current
  • Developed strategies for improving efficiency within the scheduling process.
  • Provided training and guidance on scheduling processes to new employees.
  • Assisted clients with questions and concerns regarding their deliveries.
  • Collaborated with other departments on special projects requiring additional personnel resources.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
  • Set and confirmed customer appointments.
  • Investigated customer complaints and identified root cause of the issue.
  • Provided technical support to customers with escalated issues.

Front Desk Specialist

Vacasa - Bahama Bay Resort
Davenport
03.2023 - 04.2024
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
  • Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
  • Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
  • Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.

Guest Services Coordinator

Orlando Convention Center
Orlando
09.2022 - 03.2023
  • Implemented pre-event communication plans, welcome packets, and ensuring all attendees were well-informed about schedules and expectations.
  • Collaborated with speakers and presenters to create compelling content that resonated with audiences across diverse backgrounds and ensure guest received all corresponding literature.

Laboratory Technician

Pepperidge Farm
Lakeland
01.2021 - 07.2022
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Certified Nursing Assistant

Comfort Keepers
Lakeland
08.2010 - 05.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals and blood sugar levels.

Education

Associate of Arts - Business Administration

Polk State College
Winter Haven, FL
06.1990

High School Diploma -

Bartow Senior High School
Bartow, FL
06.1988

Skills

  • Building Relationships
  • Scheduling appointments
  • Customer Service
  • Problem-solving skills
  • Clerical duties
  • Front Office Support
  • Registration
  • Marketing
  • Conflict and issue documentation
  • Information Protection
  • Room assignments
  • Teamwork and Collaboration
  • POS Systems
  • Property Management Systems
  • Conflict Management
  • Administrative Support
  • Appointment scheduling
  • Resource management
  • Data entry
  • Client communication

Timeline

Scheduling Coordinator

Restoration Hardware
04.2024 - Current

Front Desk Specialist

Vacasa - Bahama Bay Resort
03.2023 - 04.2024

Guest Services Coordinator

Orlando Convention Center
09.2022 - 03.2023

Laboratory Technician

Pepperidge Farm
01.2021 - 07.2022

Certified Nursing Assistant

Comfort Keepers
08.2010 - 05.2019

Associate of Arts - Business Administration

Polk State College

High School Diploma -

Bartow Senior High School

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