ERICKA J. Wright
Mindoula Health
Killeen,TX
1
Certification
27
Years of experience
Social Caseworker coordinating child welfare, family preservation, and court-linked services across investigation, treatment, and compliance cases. Delivers safety planning, permanency decisions, and crisis intervention while interviewing clients, documenting case activity, and making community referrals. Supports families through trauma-informed practice, resource connection, and testimony in hearings and mediations.
Work History
Case Manager
4 Years 7 Months- Coordinated care plans to address client needs and improve outcomes.
- Facilitated communication between clients, families, and healthcare providers.
- Developed assessments to identify barriers to treatment adherence and recovery.
- Provided crisis intervention and support during critical situations.
- Evaluated client progress toward goals, adjusting strategies as necessary for effectiveness.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Improved client engagement by implementing user-friendly appointment scheduling system.
Social Caseworker
14 Years- Worked to preserve and/or rehabilitate families while protecting children's physical, emotional, and mental well-being in Family Treatment Drug Court, adolescent and delinquencies, and child welfare investigation units.
- Coordinated the practice and is responsible for primary decision making of child protection practices including, but not limited to safety, permanency and well-being.
- Interviewed clients and developed appropriate treatment plans; initiated home studies and provided intensive casework services to families and children;
- Interviewed clients and develops appropriate treatment plans; initiates home studies and provides intensive casework services to families and children;
- Monitored adult clients' progress and ensured that needed services are being provided, that treatment plans are being followed through in a timely manner and determined the appropriateness of the placement and services provided.
- Provided crisis management and coordinated support services for adult clients to resolve problems and conflicts.
- Acted as a liaison for the EPCDHS and consulted with other caseworkers and community professionals on case situations, treatment/case plans, issues, and problems.
- Attended and testified in court hearings and mediations; completed appropriate paperwork, documentation, petitions, reports, reviews, etc. for court hearings.
- Monitored clients' compliance with court orders; served temporary custody notices and petitioned the court for verbal orders.
- Documented all contacts and ensured that all paperwork and documentation were accurately completed and filed; completed necessary case information reports, input updates into database.
- Organized community workshops in a religious setting to connect community members with agency resources, employment development, and educational and vocational opportunities.
- Assisted in the training and mentorship of new caseworkers, in the office, family homes, service provider’s office, hospitals, and court settings.
- Developed individualized service plans to address client needs and enhance support outcomes.
- Coordinated multidisciplinary team meetings to ensure comprehensive case management for clients.
Eligibility Technician; TANF, Food Stamps, Medicaid, Childcare
6 Years- Interviewed applicants/clients and assisted them in understanding and completing all required eligibility paperwork
- Verified program and services eligibility factors by retrieving or confirming information from a variety of sources. Performed eligibility computations based upon client-provided and collateral information; determined applicability of work registration requirements.
- Reviewed cases to ensure accuracy and completeness, facilitating timely eligibility determinations.
- Investigated issuance errors, computed findings, created reports on circumstances, established claims, and restored lost benefits for clients.
- Collaborated with personnel to gather information and make referrals, enhancing client access to necessary services.
- Liaison of Social Services Department and Employment, school districts, vocational, and higher educational institutions, Child Development Center, and the Faith Based Community.
Education
Bachelor's - Sociology
Skills
Eligibility determination
Case management
Child welfare policies
procedures & practices
Customer service & relations
Expert court testimony
Child protective investigations
Safety planning
Permanency planning
Family assessment
Case documentation
Certification
- Colorado Family Safety and Risk Assessments Training
- Guided by the Law: ICWA, ASFA, MEPA
- Safe and Together
- Trauma Informed Training
- Forensic Interviewing of Child Victims
- Creating a Culture of Positivity
- The Reasonable and Prudent Parent Standard
- Child Abuse and Neglect
- Documentation of Contact in Trails
- Psychological Assessments in Child Welfare
- Recognizing and Identifying Human Trafficking
- Connecting the Dots for Special Needs Clients and Children
- Legal/Child Welfare ICWA Training
- Neuropsychology of Alcohol and Substance Abuse Disorders: Neurotoxic Sequelae in Infants, Children and Adults
- Observing and Photographing Physical injuries
- Family Engagement
- Motivational Interviewing
- Developmental Consequences of Child Maltreatment
- Principles of Addiction Treatment
- New Worker CBT Summary
- There's an App for That! Family Reunification
- Legal and Expert Witnesses Preparation
Timeline
Case Manager
Mindoula Health
11.2021 - 06.2026Read More
Social Caseworker
El Paso County, CO
01.2005 - 01.2019Read More
Eligibility Technician; TANF, Food Stamps, Medicaid, Childcare
El Paso County, CO
01.1999 - 01.2005Read More
Tuskegee University
Bachelor's from Sociology
Read More