Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ericka Kalbacher

Goodyear,AZ

Summary

I moved to Arizona in 2020 from San Diego where I was working at Banfield Pet Hospital. Before that, I was working at a Preschool with children of all ages. I left after a year to pursue my passion with animals. I love providing great customer service and building relationships with clients, I am very friendly and talkative. I have experience filing, answering phones, experience with computers and the use of Microsoft office. I also have an extensive background in teaching, child care and animal medicine.

Overview

8
8
years of professional experience

Work History

Pet Resource Specialist

Dr. Kelly's Surgical Unit
Scottsdale, AZ
09.2023 - Current
  • Provided technical assistance to staff on proper use of resources.
  • Maintained records related to expenditures on various types of resources.
  • Provided training sessions on effective methods for managing allocated resources.
  • Scheduled or conducted new employee orientations.
  • Developed and implemented professional development activities to increase staff knowledge of resource management.
  • Drafted, reviewed and revised policies and procedures related to resource utilization.

CSR

North Star Animal Hospital At Estrella
Goodyear , AZ
07.2022 - 07.2023
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Developed strategies to improve quality of customer service delivery.
  • Participated in team meetings or training sessions when necessary.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Nanny

Self Employer
Goodyear , AZ
06.2021 - 02.2022
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Organized educational games and materials to encourage learning in a fun way.
  • Developed positive relationships with each child by providing nurturing care.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Instructed the children in proper behavior, manners, health habits.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Researched new places or activities that would be interesting and beneficial for the kids.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Provided assistance with homework assignments when needed.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Provided safe transportation to and from activities and events.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.

CSR

Arizona Veterinary Dental Specialist
Peoria, AZ
10.2020 - 06.2021
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Developed strategies to improve quality of customer service delivery.
  • Assisted in the development of customer service procedures and policies.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Documented all conversations with customers in CRM software according to company standards.
  • Updated job knowledge by participating in educational opportunities.
  • Participated in team meetings or training sessions when necessary.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.

Veterinary Assistant

Banfield Pet Hospital
Santee, CA
06.2018 - 07.2020
  • I currently work in the medical field as a veterinarian assistant to provide vaccines and medications for my patients to remain happy and healthy
  • I test blood, urine, and feces under a microscope to check for any abnormalities and provide my clients with information as needed
  • I also work the front desk where it was my responsibility to answer phone calls, schedule appointments, and assist clients with whatever they may need.

Infant Teacher Assistant

Kindercare Learning Centers
San Diego, CA
03.2017 - 06.2018
  • I cared for 11 babies ranging from ages 3 months up to 10 months old
  • I am very loving, caring, and patient
  • My duties are to keep a schedule of each child to stay organized, writing a daily report so parents know how child's day went, diaper changes, bottles, nap, and engaging activities.

Nanny

San Diego, CA
03.2016 - 03.2017
  • Took care of the child while the parents were working
  • Kept a daily log for the parents noting when the child ate, slept, and had his diapers changed
  • Meal prepped for child, ran errands for family, light household duties, and fun engaging activities with the child.

Education

Certificate - Veterinary Assistance

Ashworth College
01.2015

Associates - American Sign Language

Grossmont College
01.2014

Skills

  • CPR Certified (1 year)
  • Communication Skills (5 years)
  • Customer Service (5 years)
  • Infant Care
  • Animal Restraint
  • Kennel Experience
  • Nannying
  • Childcare
  • Veterinary Assistant
  • Laboratory Experience
  • Microscopy
  • Animal Care
  • Medical Imaging
  • Animal Handling
  • Assessment procedures
  • Behavioral Evaluations
  • Employee Relations
  • Drug Testing
  • Data Analysis
  • New Hire Onboarding
  • Employment Recordkeeping
  • Financial Analysis
  • Time Management
  • Problem-solving abilities
  • Active Listening
  • Multitasking
  • Time management abilities
  • Team building
  • Training and mentoring
  • Interpersonal Skills
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Microsoft Office
  • Documentation and Recordkeeping
  • Problem-Solving

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Pet Resource Specialist

Dr. Kelly's Surgical Unit
09.2023 - Current

CSR

North Star Animal Hospital At Estrella
07.2022 - 07.2023

Nanny

Self Employer
06.2021 - 02.2022

CSR

Arizona Veterinary Dental Specialist
10.2020 - 06.2021

Veterinary Assistant

Banfield Pet Hospital
06.2018 - 07.2020

Infant Teacher Assistant

Kindercare Learning Centers
03.2017 - 06.2018

Nanny

03.2016 - 03.2017

Certificate - Veterinary Assistance

Ashworth College

Associates - American Sign Language

Grossmont College

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Ericka Kalbacher