Ericka Knight
Hamden,CT
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Reliable customer service and top-notch friendliness. Responsible, dependable, and energetic multitasker, seeking a flight attendant position with Delta Air lines. With over 8 years of Customer Service Experience including a love of travel and customer satisfaction while demonstrating effective safety and comfort protocols all in one.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Avelo Airlines
Houston, TX
06.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Customer Service Representative
Eversource Utility Company
Windsor, CT
10.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Taking a average of 50 plus calls per day.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sr. Sales and Servce Specialist
United Bank
Hamden, CT
06.2016 - 10.2019
- Assisted in leading, coaching, and managing the teller team to process transactions accurately, efficiently, and in accordance with Bank’s established policies and procedures.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained flexibility while recognizing and responding to perform both the teller role and service-and-sale role.
- Assumed management position of the teller line in the absence of the Branch Operations Administrator.
- Assist tellers by using comprehensive policy and procedure knowledge to handle more complex transactions and resolve customer issues.
Teller
Wells Fargo
Hamden, CT
04.2014 - 06.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Hamden High School
Hamden, CT06.2008
No Degree - Police Science
Bethune - Cookman University
Daytona Beach, FLSkills
- Safety Regulation Compliance
- Federal Guidelines
- Team Player
- Friendly and personable
- Cleanliness and Sanitation
- Public Interaction
- Pre-Flight Briefings
- Passenger Behavior Monitoring
- Ability to Communicate
- Problem-solving
- Leadership
- Organizational Ability
Timeline
Flight Attendant
Avelo Airlines
06.2022 - Current
Customer Service Representative
Eversource Utility Company
10.2019 - 05.2022
Sr. Sales and Servce Specialist
United Bank
06.2016 - 10.2019
Teller
Wells Fargo
04.2014 - 06.2016
High School Diploma -
Hamden High School
No Degree - Police Science
Bethune - Cookman University
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