Ericka Lewis
Monroe,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Overview
17
17
years of professional experience
Work History
Contracted Driver
Ericka Lewis Transport
Monroe , LA
07.2020 - Current
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Adhered to all applicable laws and regulations related to transportation operations.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Monitored fuel consumption levels throughout journeys and refilled tanks as required.
- Served as a representative of the organization by maintaining a professional attitude during client interactions.
- Assisted customers in loading and unloading items from vehicles when needed.
- Verified accuracy of deliveries against shipping documents prior to leaving sites.
- Maintained vehicle cleanliness and ensured proper maintenance of the same as per company guidelines.
Truck Dispatcher
Curp Trucking
Monroe , LA
12.2016 - 04.2020
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Provided customers contacting call center with exceptional service and support.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
Store Owner/Manager
Self-employeed
Oak Ridge , LA
04.2010 - 11.2016
- Organized and scheduled staff to maximize efficiency in the store.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed financial data to identify trends that could improve operational performance.
- Established safety protocols for handling hazardous materials within the store environment.
- Oversaw the maintenance of all equipment used in the store's operations.
- Resolved issues quickly through meticulous research and quick decision-making.
- Directed and managed employees to consistently meet performance targets.
- Kept records for production, inventory, income, and expenses.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained records of sales, profits and losses within the store.
Assistant Manager
Professional Head start Development
Lake Providence, LA
09.2006 - 12.2009
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
Associate of Business Administration - Business Administration
Byran University
Tempe, AZ06-2023
Skills
- Route Planning
- Organization
- Punctuality
- Defensive Driving
- Business Administration
- Employee Scheduling
- Staff Hiring
- Staff Management
- Customer Service
- Policies and Procedures Development
- Work Order Management
- Service Coordination
- Driver Communication
- Critical Thinker
- Delivery Procedures
- Operations Management
- Staff Coordination
References
References available upon request.
Timeline
Contracted Driver
Ericka Lewis Transport
07.2020 - Current
Truck Dispatcher
Curp Trucking
12.2016 - 04.2020
Store Owner/Manager
Self-employeed
04.2010 - 11.2016
Assistant Manager
Professional Head start Development
09.2006 - 12.2009
Associate of Business Administration - Business Administration
Byran University
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