Ericka Lider
Grand Junction,CO
Summary
Skilled at providing wide-ranging guidance and support to staff. Including training, to ensure the coordination and successful completion of day-to-day operations in a highly effective manner. Demonstrated strength in building professional relationships with business partners and customers. Accomplished business professional offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections.
Overview
15
15
years of professional experience
Work History
Self Pay Biller
Community Medical Group
Grand Junction, CO
01.2021 - Current
- Ensured effective communication by confidently handling patient phone calls, offering help with inquiries, addressing concerns, and processing payments.
- Worked collectively with coworkers to address and resolve discrepancies in patient accounts.
- Developed strong rapport with patients through effective and frequent communication, demonstrating empathy, and ensuring their concerns were prioritized.
- Mentor for new SP billers, provide training to increase performance, collections, and customer satisfaction.
- Collected $2,016,909.79 since I have started.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Reviewed and verified accuracy of patient insurance information and billing documents.
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
Grand Junction, CO
04.2014 - 12.2021
- Adhered to industry regulations regarding animal welfare and safety protocols.
- Provided guidance on proper animal care techniques to team members.
- Assisted in the selection, training and development of new team members.
- Educated staff members on proper handling techniques when interacting with animals.
- Conducted regular maintenance checks on all equipment used for animal care.
- Created detailed reports tracking the progress of each animal under my supervision.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Developed relationships with customers to provide exceptional customer service.
Assistant Manager
Chuck E Cheese
Grand Junction, CO
02.2009 - 04.2014
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO05-2009
Skills
- Resource allocation
- Stakeholder Communication
- Administrative Assistance
- Teamwork
- Office Organization
- Hospitality
- Attention to Detail
- Project Management
- Billing & Collections
- Staff Training & Development
Timeline
Self Pay Biller
Community Medical Group
01.2021 - Current
Companion Animal Leader
Petco Animal Supplies Stores Inc.
04.2014 - 12.2021
Assistant Manager
Chuck E Cheese
02.2009 - 04.2014
High School Diploma -
Grand Junction High School