Ericka Martinez
Stanton,TX
Summary
Hardworking individual bringing years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked work area in the salon and the office. Always with positive attitude and quick to learn on any field.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Hairstylist
Sports Clips
03.2020 - 05.2023
- Delivered high-quality haircuts and styling services to diverse clientele in fast-paced environment.
- Utilized industry-standard tools and techniques to enhance customer satisfaction and service efficiency.
- Collaborated with team members to maintain cleanliness and organization of workstations and equipment.
- Developed strong client relationships through personalized consultations and tailored hair care advice.
- Analyzed client feedback to refine services, enhancing overall experience and retention rates at the salon.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Office Administrative Assistant
Basic Energy Services
09.2008 - 08.2018
- Assisted in organizing and maintaining office files and documents.
- Handled payroll entry for truck drivers and rig hands.
- Took care of all the outgoing invoices for all the customers.
- Handled incoming calls and directed inquiries to appropriate staff.
- Prepared and processed correspondence and reports for management review.
- Contributed to creating a welcoming environment for visitors and clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Skills
- Quick learner
- Detail-orientated
- Highly motivated self-starter
- Licensed cosmetologist
- Outstanding customer service
- Fluent in spanish
Languages
Spanish
Native or Bilingual
Education
Cosmetology
Midland College
Midland, Texas, TX 08.2018 - 02.2020
Timeline
Hairstylist
Sports Clips
03.2020 - 05.2023
Cosmetology
Midland College
08.2018 - 02.2020
Office Administrative Assistant
Basic Energy Services
09.2008 - 08.2018