Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Maten

Baton Rouge,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Member Service Representative

TTEC Health Solutions
03.2021 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customers demands.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Emergency Room Registration Clerk

Baton Rouge General Hospital
01.2019 - 03.2021
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
  • Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.

Appointment Scheduling Specialist

Allstar Automotive Group, Baton Rouge LA
02.2018 - 01.2019
  • Served as a liaison between clients and providers, facilitating smooth communication regarding appointment details and expectations.
  • Implemented scheduling adjustments based on provider availability changes, minimizing disruptions for clients while optimizing provider utilization rates.
  • Assisted management in tracking key performance indicators related to appointment scheduling operations; identified areas of improvement and recommended actionable solutions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Associate of Science - Pediatric Nursing

Baton Rouge Community College
Baton Rouge, LA
05.2025

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge
  • Efficient and Detail- Oriented
  • Account Management
  • Issue Resolution

Timeline

Member Service Representative

TTEC Health Solutions
03.2021 - 11.2023

Emergency Room Registration Clerk

Baton Rouge General Hospital
01.2019 - 03.2021

Appointment Scheduling Specialist

Allstar Automotive Group, Baton Rouge LA
02.2018 - 01.2019

Associate of Science - Pediatric Nursing

Baton Rouge Community College

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Ericka Maten