Ericka Mayes
Beaumont,US
Summary
Energetic and dedicated social professional with superb analytical, problem solving, and decision making abilities. Resourceful team player seeking career advancement in a customer sales role in a progressive organization
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
03.2024 - 10.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Server
Casa Ole Mexican Restaurant
02.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
Call Representative
Focus Services
05.2022 - 01.2024
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Managed large amounts of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, perform research to provide solutions and/or alternatives
- Seize opportunities to up-sell products
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
Crew Trainer
Raising Cane's Chicken Fingers
07.2019 - 04.2022
- Responsible for supervising, managing, and motivating team members daily
- Maintained clean, sanitized, and well organized food preparation zones to promote store efficiency
- Explained protocol to customers in detail, including how to care for the merchandise
- Performed a variety of tasks with little supervision, such as inventory counting and money management
Call Representative
Alorica
06.2017 - 06.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhere to company policies while satisfying customers in a timely manner to meet call times and quality standards
- Taught new employees about the company's operations, policies, and services
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
Receptionist
South Park Middle School
08.2017 - 06.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Assistant Manager
Auntie Anne's
06.2016 - 02.2017
- Monitored cash intake and deposit records increasing accuracy and reducing discrepancies
- Multiplied earnings through soul sales goal achievements, customer service improvements and commitment to team objectives
- Set and enforced policies on increasing team productivity and strengthening operational efficiency
- Communicated with managers from other departments to maintain transparency
Education
High School -
West Brook Senior High School Baseball Fields
Beaumont, TX01.2014
Skills
- Interpersonal communication
- Problem solving
- Computer literacy
- Money handling abilities
- Credit card processing
- Customer service
- Microsoft Office
- Customer satisfaction
Timeline
Barista
Starbucks
03.2024 - 10.2024
Server
Casa Ole Mexican Restaurant
02.2023 - 02.2024
Call Representative
Focus Services
05.2022 - 01.2024
Crew Trainer
Raising Cane's Chicken Fingers
07.2019 - 04.2022
Receptionist
South Park Middle School
08.2017 - 06.2018
Call Representative
Alorica
06.2017 - 06.2019
Assistant Manager
Auntie Anne's
06.2016 - 02.2017
High School -
West Brook Senior High School Baseball Fields
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