Ericka McMahan
Cleveland,US
Summary
Accomplished 911 Emergency Dispatcher with a solid background in high-stakes decision-making and emotional support, gained at Hamilton County ECD. Demonstrates exceptional problem-solving and critical thinking skills, alongside a profound ability to maintain composure under pressure. Proven track record in enhancing team efficiency and implementing effective communication strategies to ensure rapid emergency response.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leave Specialist
Unum
Chattanooga, TN
11.2024 - Current
- Managed leave requests, ensuring compliance with company policies and regulations.
- Analyzed employee data to identify trends in leave usage and recommend improvements.
- Developed training materials for staff on leave processes and policy updates.
- Collaborated with HR teams to streamline leave administration workflows and enhance efficiency.
911 Emergency Dispatcher
Hamilton County ECD
Chattanooga, TN
11.2022 - 10.2023
- Utilized sound judgement when making decisions regarding life threatening situations.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Experienced in providing emotional support to callers during crisis situations.
- Provided emergency medical instructions to callers.
- Learned material and pass required tests for certification.
- Maintained composure under pressure while managing high volume of incoming calls simultaneously.
- Relayed relevant information to fire, EMS dispatch, or law enforcement professionals.
Assistant Manager
Chicken Salad Chick
Cleveland, TN
11.2019 - 10.2022
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Implemented revenue strategies through statistical analysis.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Education
Bachelor of Science (B.S.) - Criminal Justice Candidate
Bethel University
McKenzie, TN, US05-2026
Associate in Applied Science (A.A.S.) - Criminal Justice
Cleveland State Community College
Cleveland, TN05-2021
Skills
- Situational Awareness
- Memory retention
- Typing Speed
- Information Gathering
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Map reading skills
- Stress Tolerance
- Emergency Medical Instruction
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- CPR and First Aid
- NCIC Database
- Effective Communication
Certification
- CPR
- EMS/Fire/Law Enforcement
Timeline
Leave Specialist
Unum
11.2024 - Current
911 Emergency Dispatcher
Hamilton County ECD
11.2022 - 10.2023
Assistant Manager
Chicken Salad Chick
11.2019 - 10.2022
Associate in Applied Science (A.A.S.) - Criminal Justice
Cleveland State Community College
Bachelor of Science (B.S.) - Criminal Justice Candidate
Bethel University