Ericka Mestas

• Performed opening and closing duties, including store cleaning and restocking
• Arrived on time for shifts and adhered to company dress code guidelines
• Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
• Greeted customers and answered questions regarding products and promotions
• Provided excellent customer service through solving problems and answering questions
• Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
• Provided support to team members to ensure all goals were met in a timely manner
• Assisted customers with product inquiries, orders, returns, refunds, and other service requests
• Stocked shelves according to planograms and faced merchandise for visibility
• Maintained high standards of customer service during high-volume, fast-paced operations
• Corrected order and product mistakes by assisting customers with returns and refunds
• Canceled orders based on customer requests, inventory or delivery problems
• Reviewed and revised sustainability proposals or policies

• Assisted customers in locating products, enhancing shopping experience and satisfaction.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
• Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
• Collaborated with team members to meet sales goals and improve store performance.
• Used in-store system to locate inventory and place special orders for customers.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

Part-time assistance in sales and freight handling.

• Answered incoming telephone calls to provide store, products and services information.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Recommended, selected and located merchandise based on customer desires.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
• Processed transactions using a point-of-sale system.
• Greeted customers to determine wants or needs.
• Processed credit card transactions quickly and securely.