Ericka Miranda
Greenville,SC
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
11
11
years of professional experience
Work History
Process Associate- Procurement Operations
GEP
09.2022 - 05.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored and reported on process performance to verify compliance with established standards.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Identified and resolved process issues to drive optimal workflow and business growth.
English/Spanish Interpreter
Voiance
09.2021 - 02.2022
- Interpreted conversations between foreign language-speaking clients for health professionals, banks and insurance companies.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Administrative Assistant
Citibank
11.2015 - 08.2016
- Managed senior staff agenda's and special requests for sensitive meetings and presentations on/off site.
- Coordinated weekly conference calls and kept the logs up to date.
- Built and maintained excellent customer relationships through timely response to the team's needs and inquiries.
Retail Customer Service Representative
Sykes Enterprises, Incorporated
07.2012 - 04.2013
- Fulfilled customers' special requests for banking needs.
- Attended to customer complaints and processed refund requests and unknown transactions investigation's.
- Supported the step by step process to banking online.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Latina University
Heredia, Costa Rica.01.2020
Skills
- Customer and Client Relations
- Presentation Design
- Scheduling and Calendar Management
- Workflow Optimization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Process Associate- Procurement Operations
GEP
09.2022 - 05.2023
English/Spanish Interpreter
Voiance
09.2021 - 02.2022
Administrative Assistant
Citibank
11.2015 - 08.2016
Retail Customer Service Representative
Sykes Enterprises, Incorporated
07.2012 - 04.2013
Bachelor of Arts - Public Relations And Organizational Communication
Latina University
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