Ericka Miranda
Summary
Experienced with quality management, process improvement, and team leadership. Utilizes comprehensive knowledge of quality control standards to enhance production processes and ensure compliance. Track record of implementing effective quality assurance measures and fostering culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Flextronics
12.2024 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify countermeasures
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed visual inspections and non-destructive tests where appropriate.
Quality Lead Technician
Tesla Motors
11.2018 - 10.2024
- Conducted technical documents such as deviation reports, testing protocol,trend analyses, and quality meetings
- Conducted investigations into questionable test results.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Conducted data review and followed standard practices to find solutions.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
- Monitored processes to maintain quality standards
- Used power tools to perform operational and routine tasks.
Shift Manager
Burger King
02.2018 - 11.2018
- As a manager working at Burger King I can multi-task, working in a very fast pace environment, I go from doing computer work, answering phone calls, do some maintenance work, serve customers, cook while taking orders, I do a lot of deep cleaning, always willing to work 11 plus hours a day. As well as making schedules and rotating brakes, I am good at
time management. - Maintained records through timely updates to employee and other files.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated month-end journal entries
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work.
Crew Leader
KFC Restaurant
03.2016 - 01.2018
- As a shift leader at KFC, I was in training to become a Shift Lead Manager. I had hands on experience with customer service, such as helping with customers, answering phone calls, handling money, and time management, As well as doing heavy lifting such as putting away truck orders.
- Monitored task completion to meet company standards for performance.
- Delegated daily tasks to team members to optimize group productivity.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Mentored newly hired crew members to prepare each for job roles.
- Balanced cash drawers, operated registers and prepared cash deposits.
Education
High School Diploma -
Rio Valley Charter
05.2018
Skills
- Equipment operation
- Product assembly
- Planning
- Friendly, positive attitude
- People skills
- Team building
- Training & Development
- Crew scheduling
- Work task assignments
- Onboarding and training
- Skilled in [ invintory count]
- Hand tool operations
- Time management
- Decision-Making
- Adaptability and Flexibility
- Reliability
- Excellent Communication
- Problem-solving abilities
- Maintenance & Repair
Timeline
Quality Control Inspector
Flextronics
12.2024 - Current
Quality Lead Technician
Tesla Motors
11.2018 - 10.2024
Shift Manager
Burger King
02.2018 - 11.2018
Crew Leader
KFC Restaurant
03.2016 - 01.2018
High School Diploma -
Rio Valley Charter
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