Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Mitchell

Thomasville,GA

Summary

Energetic and organized individual with talent for visual merchandising and keen eye for detail. Possesses solid understanding of inventory management and display arrangement, coupled with strong analytical and communication skills. Committed to driving sales and enhancing customer experience through effective merchandising strategies.

Experienced with coordinating merchandise and optimizing inventory management. Utilizes strong organizational skills and attention to detail to maintain product availability and presentation. Knowledge of effective vendor communication and team collaboration to support sales objectives.

Overview

3
3
years of professional experience

Work History

Merchandise Coordinator

TJ Max
11.2023 - 04.2025
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
  • Maintained up-to-date knowledge on industry trends and competitor activity, allowing for informed decision-making and proactive business strategies.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Worked with managers and advertising directors to optimize promotions.
  • Supervised departmental employees.
  • Managed special events such as product launches or in-store demonstrations, creating memorable experiences for customers while promoting brand awareness.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

Sales Associate

Advanced Auto Parts
06.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

Thomasville High
Thomasville, GA
05-2017

High School Diploma -

Cornerstone
05-2017

Skills

  • Negotiations
  • Pricing and signage updates
  • Digital marketing
  • Retail operations
  • Merchandise planning
  • Pricing strategy
  • Sales analysis
  • Product merchandising
  • Display building
  • Merchandise presentation
  • Category management
  • Inventory control
  • Inventory management

Timeline

Merchandise Coordinator

TJ Max
11.2023 - 04.2025

Sales Associate

Advanced Auto Parts
06.2022 - 10.2023

High School Diploma -

Thomasville High

High School Diploma -

Cornerstone

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Ericka Mitchell