Ericka Mitchell
Bronx,USA
Summary
Dynamic news professional with a proven track record at The New York Times, excelling in editorial support and cross-functional collaboration. Enhanced workflow efficiency while training over 200 staff on newsroom tools. Successfully managed reporting for major stories, demonstrating strong research skills and a commitment to impactful storytelling.
Overview
25
25
years of professional experience
Work History
News Assistant / Assistant to the Editor
The New York Times
New York, USA
01.1999 - 05.2024
- Coordinated reporting staff for breaking news and ongoing coverage, ensuring timely story development.
- Supported major local, national, and international stories, managing feeds from 12+ field reporters.
- Provided editorial support across breaking and feature desks, enhancing workflow efficiency.
- Advised on urban-focused content for relevance and sensitivity.
- Wrote freelance pieces for the Neediest Cases campaign, delivering compelling narratives.
- Trained 200+ staff on newsroom tools and processes, improving editorial operations.
- Aided work-from-home protocol development post-COVID-19 for newsroom continuity.
SaaS Customer Support Specialist
The New York Times
New York , NY
06.2015 - 06.2020
- Administered SaaS tools (Slack, Google, Zoom), supporting editorial teams.
- Analyzed usage analytics to optimize newsroom efficiency.
- Resolved technical issues for domestic and international staff, ensuring seamless operations.
- Onsite training to over 200+ employees
Subsidiary Rights Assistant
Houghton Mifflin
New York, USA
01.2005 - 01.2006
- Supported licensing for adult trade publications, collaborating with publishers and book clubs.
- Managed royalty payments and accurate reporting, streamlining processes.
Education
B.A. - Communications
CUNY Hunter College
New York, NY01.1999
Skills
- Editorial support and content review
- News production and research
- Cross-functional collaboration
- Training and development
Timeline
SaaS Customer Support Specialist
The New York Times
06.2015 - 06.2020
Subsidiary Rights Assistant
Houghton Mifflin
01.2005 - 01.2006
News Assistant / Assistant to the Editor
The New York Times
01.1999 - 05.2024
B.A. - Communications
CUNY Hunter College
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