Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ericka Morrison

Hollywood

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavior Health Technician

House Of Hope
Fort Lauderdale
02.2024 - 02.2025
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Facilitated group therapy sessions for clients dealing with a variety of mental health disorders.
  • Assessed safety risks in the environment and took appropriate actions when necessary.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Accompanied patients to medical and counseling appointments.
  • Administered oral medications following physician's prescriptions and instructions.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Monitored clients' physical and emotional wellbeing.
  • Documented behavioral incidents to keep accurate records.

Behavior Health Technician

South Beach Detox
North Miami Beach
01.2024 - 01.2025
  • Monitored clients' physical and emotional wellbeing.
  • Provided education and resources to patients and families about mental health conditions and coping mechanisms.
  • Completed patient reports daily and submitted to management for evaluation.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Engaged in community outreach initiatives aimed at raising awareness about mental health issues.
  • Maintained accurate records of client progress and behaviors.
  • Interacted with the patients families on a week to week basis

Economic Self Sufficiency Specialist

Department of Children and Family Services
Opa-locka
06.2022 - 01.2024
  • Answered customer inquiries and provided accurate information regarding their case.
  • Answered customer inquiries via phone and email.
  • Conferred with customers by telephone or in person to provide information about their pending cases.
  • Maintained accurate and confidential client records in accordance with legal requirements.
  • Provided crisis intervention services to clients in urgent need.
  • Responded to emergency situations by providing immediate support and referrals.
  • Provided outstanding customer service on a day-to-day basis with customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

Goliath Academy
Miami, FL
08-2006

Skills

  • Patient safety
  • Group therapy
  • Behavior monitoring
  • Medication administration
  • Crisis intervention
  • Record keeping
  • Problem solving
  • Conflict resolution
  • First aid and CPR
  • Compassionate care
  • Outstanding Customer Service

Certification

  • Behavior Health Certification
  • CPR Certified

Languages

English
Proficient (C2)
C2

Timeline

Behavior Health Technician

House Of Hope
02.2024 - 02.2025

Behavior Health Technician

South Beach Detox
01.2024 - 01.2025

Economic Self Sufficiency Specialist

Department of Children and Family Services
06.2022 - 01.2024

High School Diploma -

Goliath Academy

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Ericka Morrison