Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ericka Ortega Gonzalez

Ericka Ortega Gonzalez

58331 Brunt Valley Rd Anza ,California

Summary

Dynamic and results-driven professional with extensive experience at Cahuilla Casino Hotel, excelling Proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in maintaining cleanliness standards, ensuring operational efficiency and quality compliance. Adaptable and detail-oriented, committed to achieving excellence.

Overview

21
21
years of professional experience

Work History

Line Leader

UCSD
03.2021 - 03.2022
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.

Housekeeper

Fairmont Grand Del Mar
03.2020 - 03.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Casino Housekeeper

Cahuilla Casino Hotel
03.2023 - Current
  • Promoted sustainability efforts within the casino by properly disposing of waste materials according to established recycling guidelines.
  • Provided exceptional guest service by responding courteously and efficiently to inquiries or requests related to housekeeping concerns or general information about casino amenities.
  • Collaborated effectively with other housekeeping staff members to accomplish daily tasks efficiently and maintain high standards of cleanliness.
  • Contributed to a welcoming atmosphere for guests with thorough cleaning of high-traffic areas including entrances, elevators, and stairwells.
  • Reduced risk of accidents or injuries by following established safety protocols when utilizing cleaning chemicals, operating equipment, and moving heavy objects.
  • Enhanced customer experience through prompt attention to restroom cleanliness and stocking of essential supplies.
  • Improved overall guest satisfaction by maintaining cleanliness and sanitation of casino gaming areas, restrooms, and lobby spaces.
  • Communicated proactively with supervisors regarding any maintenance issues or safety concerns encountered during daily duties.
  • Supported the casino''s appearance standards by performing deep-cleaning tasks on carpets, upholstery, and window treatments.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.

Shift Leader Manager

Carl's Jr
02.2004 - 03.2021
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
  • Managed staff hiring, training and supervision.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Education

Southwestern College
Chula Vista, CA

Skills

  • Cash handling
  • Employee training
  • Inventory management
  • Quality compliance
  • Customer service
  • Communication skills
  • Problem solving
  • Attention to detail
  • Adaptability
  • Proper chemical usage
  • Efficient cleaning
  • Maintaining cleanliness standards
  • Restroom maintenance
  • Guest relations

Languages

Spanish
Native or Bilingual

Timeline

Casino Housekeeper

Cahuilla Casino Hotel
03.2023 - Current

Line Leader

UCSD
03.2021 - 03.2022

Housekeeper

Fairmont Grand Del Mar
03.2020 - 03.2022

Shift Leader Manager

Carl's Jr
02.2004 - 03.2021

Southwestern College

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Ericka Ortega Gonzalez