Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ericka Osete

Summary

Professional Secretary with over 3+ years of experience managing daily administrative support tasks and operations in the Construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

6
6
years of professional experience

Work History

Secretary

DCO Custom Builders LLC
05.2021 - Current
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Created and updated records and files to maintain document compliance.
  • Maintained daily report documents, memos and invoices.
  • Facilitated communication between departments for improved collaboration and project success.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Freelance Commissioned Artist

Sam Fennah
05.2018 - Current
  • Solicited constructive feedback from peers and mentors to continuously refine techniques and style as an artist.
  • Expanded clientele base through targeted marketing efforts and exceptional word-of-mouth referrals.
  • Utilized social media platforms effectively to showcase portfolio of work and attract new commissions from a broader audience.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Exercised and demonstrated use and mastery of elements of design to meet goals.
  • Drew illustrations and concepts for visualization, presentation and development purposes.
  • Streamlined communication with clients to effectively understand their vision and translate it into captivating artwork.
  • Selected and purchased materials for art projects.
  • Utilized digital techniques to create and enhance artwork.
  • Worked with clients to understand desired outcomes and requirements.
  • Produced sketches and drafts to refine artwork before completion.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Contributed to creative process through original ideas and inspiration.
  • Collaborated with clients to create custom pieces that exceeded expectations and resulted in repeat business.
  • Negotiated contracts with clients that ensured fair compensation for both parties while safeguarding intellectual property rights.
  • Collaborated with other artists on various art projects and installations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Host

Guadalajara Original Grill
09.2019 - 01.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
  • Seated patrons based on guest preferences and seating availability.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

Bachelor of Arts - Animation

Southwest University of Visual Arts
Tucson, AZ
05.2020

High School Diploma -

Nogales High School
Nogales, AZ
05.2016

Skills

  • Critical Thinking

  • Data retrieval systems

  • Administrative Support

  • Accounting Support

  • Bookkeeping

  • Inventory Management

  • Accounting skills

  • Excel spreadsheets

  • Expense Reporting

  • Travel Coordination

  • Customer Service

  • Digital File Management

Additional Information

  • Proficient in Quickbooks, Adobe, Microsoft Office and Monday

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Secretary

DCO Custom Builders LLC
05.2021 - Current

Host

Guadalajara Original Grill
09.2019 - 01.2020

Freelance Commissioned Artist

Sam Fennah
05.2018 - Current

Bachelor of Arts - Animation

Southwest University of Visual Arts

High School Diploma -

Nogales High School
Ericka Osete