Ericka Osete
Summary
Professional Secretary with over 3+ years of experience managing daily administrative support tasks and operations in the Construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
6
6
years of professional experience
Work History
Secretary
DCO Custom Builders LLC
2021.05 - Current
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Facilitated communication between departments for improved collaboration and project success.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Freelance Commissioned Artist
Sam Fennah
2018.05 - Current
- Solicited constructive feedback from peers and mentors to continuously refine techniques and style as an artist.
- Expanded clientele base through targeted marketing efforts and exceptional word-of-mouth referrals.
- Utilized social media platforms effectively to showcase portfolio of work and attract new commissions from a broader audience.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Streamlined communication with clients to effectively understand their vision and translate it into captivating artwork.
- Selected and purchased materials for art projects.
- Utilized digital techniques to create and enhance artwork.
- Worked with clients to understand desired outcomes and requirements.
- Produced sketches and drafts to refine artwork before completion.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Contributed to creative process through original ideas and inspiration.
- Collaborated with clients to create custom pieces that exceeded expectations and resulted in repeat business.
- Negotiated contracts with clients that ensured fair compensation for both parties while safeguarding intellectual property rights.
- Collaborated with other artists on various art projects and installations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Host
Guadalajara Original Grill
2019.09 - 2020.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
- Seated patrons based on guest preferences and seating availability.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor of Arts - Animation
Southwest University of Visual Arts
Tucson, AZ05.2020
High School Diploma -
Nogales High School
Nogales, AZ05.2016
Skills
Critical Thinking
Data retrieval systems
Administrative Support
Accounting Support
Bookkeeping
Inventory Management
Accounting skills
Excel spreadsheets
Expense Reporting
Travel Coordination
Customer Service
Digital File Management
Additional Information
- Proficient in Quickbooks, Adobe, Microsoft Office and Monday
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Secretary
DCO Custom Builders LLC
2021.05 - Current
Host
Guadalajara Original Grill
2019.09 - 2020.01
Freelance Commissioned Artist
Sam Fennah
2018.05 - Current
Bachelor of Arts - Animation
Southwest University of Visual Arts
High School Diploma -
Nogales High School
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