Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Padilla

Carrollton

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance team productivity and foster collaboration. Skilled in problem-solving and time management, successfully implementing strategies that increased customer retention. Committed to delivering exceptional service while maintaining high standards of professionalism and efficiency.

Overview

9
9
years of professional experience

Work History

Sales Associate

Durabox
04.2024 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Solved customer challenges by offering relevant products and services.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Barista

TBar & Fusion Cafe
10.2023 - 05.2024
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Front Desk Dental Assistant

United States Air Force Reserve Command
11.2020 - 05.2022
  • Managed office logistics by scheduling appointments and maintaining files.
  • Demonstrated versatility in administrative tasks including data entry, report generation, and document management – helping maintain smooth office operations overall.
  • Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
  • Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.

Server

Chili's Grill & Bar
04.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.


Dental Office Manager/Dental Assistant

United States Air Force
01.2016 - 09.2020
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Developed and enforced office policies to maintain high standards of patient care and confidentiality.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.

Cashier

Albertsons
02.2016 - 06.2016
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

Associate of Applied Science - Dental Assisting

Community College of The Air Force
Montgomery, AL
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Durabox
04.2024 - Current

Barista

TBar & Fusion Cafe
10.2023 - 05.2024

Server

Chili's Grill & Bar
04.2021 - 01.2022

Front Desk Dental Assistant

United States Air Force Reserve Command
11.2020 - 05.2022

Cashier

Albertsons
02.2016 - 06.2016

Dental Office Manager/Dental Assistant

United States Air Force
01.2016 - 09.2020

Associate of Applied Science - Dental Assisting

Community College of The Air Force

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Ericka Padilla