Ericka Palma
Plantation,FL
Summary
Serviced-focused General Manager with 20 years of experience on the hospitality industry dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
100x35 Cocina con Raices
04.2022 - 05.2023
- Cost control and reduction
- Inventory Management
- Improving internal processes for better productivity
- Finance management
- Hiring.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sous Chef
Botanico Gin & Cookhouse
05.2021 - 01.2022
- Direct food preparation and collaborate with executive chef
- Oversees and supervised kitchen staff
- Scheduling
- Staff Training
- Assists with menu planning, inventory, and management of supplies and costs.
- Assisted with menu development and planning.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Chef Supervisor
La Trova
02.2019 - 06.2020
- Vendor Management
- Payroll Control
- Prepare varied culinary dishes
- Manage kitchen staff.
- Fostered positive work environment, promoting teamwork among kitchen staff members for improved productivity.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
Manager
Mofongos
05.2018 - 01.2019
- Budgeting and Cost Reduction
- Scheduling
- Staff training both FOH and BOH
- Vendor Management and Menu design.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
B.S in Gastronomy -
UTE University
02.2011
High School Diploma -
Centebad
09.2003
Skills
- Spanish Proficient
- Intermedium-Level English
- Asset Management
- Budgeting
- Proposal Writing
- Inventory Tracking
- Business Analysis
- Recruiting
- Training
- Payroll Management
- Leadership
- Vendor Management
- Problem Solving
- Customer Service
- Goal-oriented
- Cost Reduction
- Budget Development
- Delegation
- Exceptional interpersonal communication
- Purchasing and planning
- Inventory Management
- Management Team Building
- Staff training/development
- Motivation
- Workflow Planning
- Training and Development
- Scheduling
- Quality Assurance
- Budget coordination
Timeline
General Manager
100x35 Cocina con Raices
04.2022 - 05.2023
Sous Chef
Botanico Gin & Cookhouse
05.2021 - 01.2022
Chef Supervisor
La Trova
02.2019 - 06.2020
Manager
Mofongos
05.2018 - 01.2019
B.S in Gastronomy -
UTE University
High School Diploma -
Centebad
Similar Profiles
Maria Alejandra Ariza HurtadoMaria Alejandra Ariza Hurtado
Ayudante de cocina at ayudante de cocina con habilidades en la preparación y manipulación de alimentosAyudante de cocina at ayudante de cocina con habilidades en la preparación y manipulación de alimentos
Hillary Ruiz VicenteHillary Ruiz Vicente
Baker at 100x35 Latin Cuisine RestaurantBaker at 100x35 Latin Cuisine Restaurant
Silakia MountainyaSilakia Mountainya
GUEST RELATIONS MANAGER/YOGA TEACHER at Raices InkaGUEST RELATIONS MANAGER/YOGA TEACHER at Raices Inka
Sasha StoneSasha Stone
Dental Assistant at Victor J. Buccellato, DMD, PADental Assistant at Victor J. Buccellato, DMD, PA
Vickie Denise Wroy, RNVickie Denise Wroy, RN
Registered Nurse at BRIGHTSTAR HEALTHCARERegistered Nurse at BRIGHTSTAR HEALTHCARE