Ericka Pendleton
Broken Arrow
Summary
Skilled in troubleshooting and customer support, I enhance operational efficiency and foster team productivity through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Facility Manager
Top Dog Ranch
05.2024 - Current
- Contributed to inventory tracking for supplies and equipment needs.
- Participated in training sessions to enhance knowledge of facility systems and tools.
- Conducted regular inspections, identifying areas for repair or replacement before issues escalated into costly problems.
- Provided administrative support for facility-related documentation and reporting.
- Managed office equipment such as printers and computers.
- Would troubleshoot various issues clients or staff had with our systems.
- Helped create company website and managed any updates or changes.
Office Manager
Top Dog Ranch
08.2020 - 05.2024
- Maintained accurate records and documentation, fostering a compliant working environment.
- Trained new staff on operational procedures as well as how to use the systems we utilized.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Would troubleshoot any issues with office technology and coordinate with IT department to manage and upgrade office technology.
Lead Receptionist
Top Dog Ranch
10.2018 - 08.2020
- Coordinated scheduling for appointments, optimizing daily operations and improving client satisfaction.
- Maintained accurate records of incoming and outgoing correspondence.
- Handled customer inquiries with professionalism, fostering positive relationships and resolving issues effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Team Manager
Alorica
04.2015 - 08.2018
- Oversaw daily operations, ensuring alignment with organizational goals and standards.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured time off requests or schedule changes were sent to the proper department and communicated on if the requests or changes were approved.
- Attended weekly calibration meetings and communicated regularly with clients, answering any questions regarding operations at our facility.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Telephone and email etiquette
- Customer support
- Device configuration
- Technical support
- Customer issue resolution
- Troubleshooting and diagnosis
- Problem-solving
- Time management
- Schedule management
- Facility Management
Timeline
Facility Manager
Top Dog Ranch
05.2024 - Current
Office Manager
Top Dog Ranch
08.2020 - 05.2024
Lead Receptionist
Top Dog Ranch
10.2018 - 08.2020
Team Manager
Alorica
04.2015 - 08.2018
High School Diploma -
Broken Arrow High School
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