Ericka Pinion

* Serves as Property Claims Adjuster highly proficient in residential and commercial property claims, including H3, H5, H6, and DF policy types.

* Skilled in managing claims for wind, hail, freeze, appliances, vandalism, fire, and flood (Flood FCN). Well versed in conducting initial contact, documenting statements, determining coverage, and processing payments within client authority
guidelines.

* Adept at leveraging Xactimate and XactAnalysis to deliver accurate assessments and timely resolutions while ensuring exceptional customer service and compliance.

* Works in tandem with two insurance companies - Stillwater Insurance and Pacific Specialty Insurance Company.

* Experienced in managing weather, fire, theft, and other claims including collaboration with service line companies and engineers.

* Specializes in complex water claims. To include asbestos and lead testing, abatement, mitigation, and pack out/pack back.

* Accomplished in organizing living arrangements, meal and electric reimbursement and loss of use reimbursement for rentals.

* Ensures timely contact with customers as well as coordination with all parties involved to see that claims are handled smoothly, efficiently and on par with industry standards.

* Regularly negotiate with third party mitigation and pack out/pack back companies to keep payments on timely schedule.

* Maintains good working relationship with customers to cultivate customer loyalty.

* Created and managed bookkeeping and business betterment consultation enterprise as well as new build cleaning service to prepare properties for occupation.

* Regularly met with and presented my capabilities to potential clients to secure contracts.

* Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

* Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.

* Optimized customer experience by delivering superior services and effectively troubleshooting issues.

* Primary responsibility was to process applications and facilitate the distribution of ARPA fund to Tribal members.

* Verified tribal enrollment to ensure the appropriate criteria was met prior to distribution of funds.

* Created and managed correspondence and budget related files to meet legal and regulatory compliance.

* Exhibited excellent coordination and communication skills to assist tribal members to with application and distribution process.

* Routinely provided detailed reports to Tribal Chief and Tribal Council.

* Completed broad variety of administrative task for Principal Chief and Assistant Chief as required.

* Responsible for managing active calendar, monitoring and responding to emails, organizing schedules and agendas.

* Coordinated travel arrangements for senior level Tribal leaders

* Created and finalized expense reports while maintaining confidentiality in all areas.

* Spearheaded individual projects in logistics, documentation, communication, document management and research as well as other designated projects while ensuring timely completion and adherence to established timelines.

* Training leader and coordinator for office staff.

* Served as as liaison between Executive Office staff, tribal members and government officials.

* Responsible event planning, coordination and execution of tribal events to include executive meetings, banquets, dinners, executive level training/seminars; as well as any other events under purview of Executive Office.