Ericka Quesada

I possess an exceptional ability to actively listen to customers, allowing me to understand their needs and concerns thoroughly. My clear and articulate verbal communication skills enable me to express information effectively and establish strong connections with customers. Furthermore, my empathetic nature enables me to connect with customers on a deeper level, making them feel understood and valued. In terms of technical skills, I am proficient in data entry, and I have a strong command of various computer programs, including Windows, Microsoft Excel, Microsoft Word, PowerPoint, and Publisher. Additionally, I have demonstrated proficiency in using CIS billing software and Aprima medical software, allowing me to navigate medical and billing systems with ease. My attention to detail and proactive approach make me a self-starter who is eager to learn and adapt to new challenges. Being bilingual in English and Spanish, I am capable of reading, writing, and speaking in both languages, facilitating seamless communication with a diverse range of individuals. Within a team setting, I bring a positive and dependable attitude, and I am adept at multitasking efficiently. My proficiency in social networking, excellent interpersonal skills, and experience in verifying health insurance eligibility underline my ability to provide customer service that is not only oriented but also culturally sensitive and creative.