Ericka Robinson
Lantana
Summary
Ambitious, results oriented and dedicated professional looking for an opportunity in a progressive organization where I can maximize my analytical and problem-solving skills and continually be challenged and tested.
Overview
13
13
years of professional experience
Work History
Medical Practice Manager
Medical Specialists of the Palm Beaches
02.2021 - Current
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Preparing and monitoring budgets and managing patients' fees and billing.
- Ensuring that the facility complies with law and regulations, including OSHA and HIPAA.
- Hiring, training, and evaluating, non-medical staff, including receptionist, medical assistants, billers and coders.
- Organizing and maintaining medical records.
- Engaging with vendors to procure equipment, services, or office and medical supplies.
- Responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
- Improves customer service and patient satisfaction.
- Manages and coordinates patient referrals within a healthcare facility, ensuring timely access to specialists and other providers.
- Translates healthcare information from patient records into standardized alphanumeric codes used for billing, record-keeping, and data analysis.
Medical Office Supervisor
Cohen Medical Associates
04.2012 - 02.2021
- Maintain daily operation of the practice while maintaining a professional workplace.
- Oversees the day-to-day operations of the facility, including patients and staff.
- Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency.
- Create and update patients’ electronic health records.
- Schedule appointments for multiple doctors.
- Verify patient insurance.
- Answers multiple phonelines.
- Check patients in/Check patients out.
- Pull/File charts.
- Insurance verification.
- Collect co-pays.
- Post payments.
- Answer multiple phone lines.
- Schedules appointments for multiple doctors.
- Enters CPT and diagnosis codes into database.
- Assist doctors with patients.
Education
Certification - Certified Medical Business Management
Florida Atlantic University
Boca Raton, FL05-2021
Associates of Applied Management - Applied Management
Everest University
Pompano Beach, FL01.2011
Diploma - Medical Billing & Coding
Everest University
Pompano Beach, FL11.2009
Skills
- Analysis skills
- Patient care
- Healthcare Management, Organizational skills, Leadership, Supervising experience
- EMR systems (10 years)
- Microsoft Excel, Microsoft Word, Excel
- EClinicalWorks, Athena
- HIPAA, OSHA
- ADP, Workday
Timeline
Medical Practice Manager
Medical Specialists of the Palm Beaches
02.2021 - Current
Medical Office Supervisor
Cohen Medical Associates
04.2012 - 02.2021
Associates of Applied Management - Applied Management
Everest University
Diploma - Medical Billing & Coding
Everest University
Certification - Certified Medical Business Management
Florida Atlantic University
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