Ericka romero
Spring Hill,Fl
Summary
Organized office professional with top-notch administrative skills and solid background in customer service and sales industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
6
6
years of professional experience
Work History
Problem Clerk
Walmart Distribution Center
Brooksville, FL
12.2019 - Current
- Solving issues with lost or voided freight
- Filling
- Informing others
- Multi-tasking
- Resolving conflict
- In charge of freight being sent out before deadline
- Recording and updating database
- Shipping lead /co-manager
- OJT(On Job Trainer)
- Quality Control Report
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Mail clerk
USPS
Dade City, FL
02.2017 - 11.2019
- Sort and collate incoming and outgoing mail
- Weigh mail to determine the correct postage
- Open mail addressed to the office and discard junk mail
- Record register mail
- Use fax and scanning machines
- Check for contraband
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Upsold postal services like insurance and tracking.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
Administrative Assistant
Blessed Hands Home Health Care
Newmanstown, PA
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Edited documents to improve accuracy of language, flow and readability.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Assisted new employees with new-hire paperwork and reviewed for completeness.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Used excel and PDF Filler to create presentations, reports and spreadsheets.
Education
Bachelor - cyber security
Southern New Hampshire University
Hooksett, NH09.2023
Skills
- Skills & Abilities
- Bilingual customer service
- Positive attitude
- Time management skills
- Attention to detail
- Active listening skills
- Emotional intelligence
- Microsoft office
- Investigating Variances
- Materials Organization
- Google Drive
- Billing and Invoicing
- Records Management Software
plants
In my free time i love to take care of my plants and propagate them.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Blessed Hands Home Health Care
08.2022 - Current
Problem Clerk
Walmart Distribution Center
12.2019 - Current
Mail clerk
USPS
02.2017 - 11.2019
Bachelor - cyber security
Southern New Hampshire University
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