Ericka Sanders
Oak Lawn,US
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Twin Health
11.2023 - Current
- Updating patient profile information
- Submitting prior authorizations
- Obtaining accurate medical history to coordinate care with members outside providers.
- Sorting and processing medical records request.
- Educated patients on treatment plans and medication management to enhance compliance and understanding.
- Lead trainer for new staff on procedures, knowledge sharing a collaborative team environment.
- Obtained client medical history, medication information, symptoms, and allergies.
Nurse Practitioner Scheduler
SOMATUS
09.2021 - 12.2023
- Update patient demographics, ensuring accurate and up-to-date records.
- Coordinated with Nurse Practitioners to optimize home and telemedicine visit scheduling, enhancing patient care accessibility and team efficiency.
- Streamlined appointment scheduling process, reducing wait times and enhancing patient satisfaction while managing 50-100 daily outbound calls.
- HEIDIS coordination, ensuring compliance standards were met and contributing to improved overall care quality.
Chronic Care Management RMA
MEDSIEN
09.2023 - 11.2023
- Work directly with patients to assist with Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs.
- Engage with patients in person to review their care plans, answer questions, and ensure they are on track with their health goals.
- Serve as a liaison between patients, clinical staff, and Medsien’s care management team to ensure effective care coordination.
- 40-50 outbound calls for follow up care.
Medical Assistant
Rush University Medical Center
11.2020 - 09.2021
- Coordinated with pharmacies for efficient prescription management, enhancing patient care.
- Reduced claim denials by conducting thorough insurance verification and pre-authorization.
- Managed patient data and processed prescriptions, ensuring secure and accurate records.
- Streamlined insurance processes, improving operational efficiency and patient satisfaction.
- Collaborated with medical team to triage 50+ patients daily, supporting informed treatment decisions.
Pediatric Medical Assistant/Care Manager
Larabida Children's Hospital
10.2016 - 11.2020
- Administered vaccinations and medication under physician supervision, adhering to safety protocols.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
Medical Assistant
Mercy Hospital at Dearborn Station
05.2016 - 09.2016
- Conducted various dermatological procedures including biopsies and wart removals.
- Managed patient records in EMR, ensuring accurate documentation and efficient workflow.
- Assisted in laser and narrow band treatments for psoriasis and vitiligo patients. Worked closely with healthcare team to provide comprehensive patient care.
- Streamlined patient intake process by efficiently handling prior authorizations and IPLEDGE program registrations, reducing wait times and improving patient satisfaction.
- Implemented rigorous sterilization protocols for medical instruments, maintaining high standards of hygiene and safety in the dermatology clinic.
- Provided compassionate care to patients, including application and removal of specialized dressings like una boots and compression stockings, enhancing patient comfort and recovery.
- Facilitated seamless communication between patients and physicians, addressing concerns and relaying critical information to improve patient care and satisfaction.
Medical Assistant
Near North Health Service Cooperation
11.2014 - 04.2016
- Maintained meticulous treatment room hygiene and inventory, ensuring a safe, well-equipped environment for optimal patient care and procedural efficiency.
- Streamlined appointment scheduling processes, reducing wait times and improving patient access to medical services.
- Partnered with healthcare team to educate patients on medications and procedures, fostering better understanding and adherence to treatment plans.
Home Health Aid
Addus Home Health Care
04.2014 - 10.2014
- Prepared high-quality nutritious meals for patients to promote better overallFostered client independence through personalized care, enhancing daily living and emotional well-being while maintaining a clean, safe environment.
- Meticulously tracked client progress, administered medications, and managed appointments, ensuring comprehensive care and improved quality of life.
- Cultivated strong, trusting relationships with clients, facilitating smooth care transitions and promoting a positive, supportive atmosphere.
Certified Clinical Medical Assistant Intern
Holy Cross Hospital
10.2013 - 12.2013
- Charted all patient services in records with high accuracy
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer patient inquiries
- Escorted patients to examination rooms and prepared for physician exams
- Monitored patient's respiration activity, blood pressure and blood glucose
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy
- Recorded patient temperature and blood pressure
- Escorted patients to examination rooms and documented medical histories
Education
Clinical Medical Assisting -
Illinois School of Health Careers
Chicago, IL12.2013
High School Diploma - undefined
Bronzeville Military Academy
Chicago, IL06.2010
Skills
- Call center customer service
- Engagement strategy
- Inbound calling
- Outbound calling
- Patient engagement
- Medical office administration
- Care plans
- Patient Scheduling
- Electronic health records
- Direct Patient Care
- HEIDIS Coordination
Certification
- AMT Registered Medical Assistant, 2024 - 2027
Timeline
Medical Assistant
Twin Health
11.2023 - Current
Chronic Care Management RMA
MEDSIEN
09.2023 - 11.2023
Nurse Practitioner Scheduler
SOMATUS
09.2021 - 12.2023
Medical Assistant
Rush University Medical Center
11.2020 - 09.2021
Pediatric Medical Assistant/Care Manager
Larabida Children's Hospital
10.2016 - 11.2020
Medical Assistant
Mercy Hospital at Dearborn Station
05.2016 - 09.2016
Medical Assistant
Near North Health Service Cooperation
11.2014 - 04.2016
Home Health Aid
Addus Home Health Care
04.2014 - 10.2014
Certified Clinical Medical Assistant Intern
Holy Cross Hospital
10.2013 - 12.2013
High School Diploma - undefined
Bronzeville Military Academy
Clinical Medical Assisting -
Illinois School of Health Careers
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