Summary
Overview
Work History
Education
Skills
Certification
Groups
Languages
Awards
Nursing Licenses
Personal Information
References
Timeline
Generic

Ericka Santiago

Albuquerque

Summary

Distinguished Registered Nurse with a robust background at Presbyterian Hospital, adept in critical care and emergency response. Leveraging bilingual capabilities and exceptional organizational skills, I excel in fast-paced environments, ensuring high-quality patient care and efficient team coordination. Proven track record in improving patient outcomes and streamlining authorization processes, demonstrating a commitment to excellence and patient advocacy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Registered Nurse

Presbyterian Hospital
Albuquerque
09.2019 - Current
  • Providing total care for up to 4 patients including assessments, medication management (IV/Oral/IM, Subcutaneous injections) bathing
  • Cardiac monitoring
  • Hourly I&O's and vitals
  • Central Line care
  • Blood draws from heel sticks, central lines, and arterial sticks
  • Arterial sticks
  • Sterile fluid changes
  • Sterile culture draws
  • IV insertions and removals
  • Assisting with umbilical/PICC line placement
  • Arterial line management (UAC)
  • Blood glucose monitoring
  • Titration of IV drips such as fentanyl, dopamine, and epinephrine
  • Initiating IVIG infusion
  • Initiating Zidovudine (Retrovir) IV medication
  • Initiating and managing TPN/PPN and Lipids
  • Along with initiating and managing oral gastric/nasogastric/g-tube feeds
  • Management of g-tubes and dressings
  • Management of patients on conventional, JET and also Oscillator ventilators/sedation

Registered Nurse- BSN

Presyterian Health Plan
Albuquerque
10.2021 - 02.2025

• Analyzed all prior authorization requests to determine the medical necessity of services and the appropriate level of care in accordance with national standards, contractual requirements, and a member's benefit coverage.

• Provided recommendations to the appropriate medical team to promote the quality and cost-effectiveness of medical care. Perform medical necessity and clinical reviews of authorization requests to determine the medical appropriateness of care in accordance with regulatory guidelines and criteria.

• Worked with healthcare providers and the authorization team to ensure a timely review of services and/or requests, to ensure members receive authorized care.

• Coordinated, as appropriate, with healthcare providers and interdepartmental teams to assess the medical necessity of care for the member.

• Escalated prior authorization requests to Medical Directors, as appropriate, to determine the appropriateness of care.

• Assisted with service authorization requests for a member’s transfer or discharge plans to ensure a timely discharge between levels of care and facilities.

• Collected, documented, and maintained all members' clinical information in health management systems to ensure compliance with regulatory guidelines.

• Assists with providing education to providers and/or interdepartmental teams on utilization processes to promote high-quality and cost-effective medical care to members.

• Provided feedback on opportunities to improve the authorization review process for members .

• Performed other duties as assigned.

• Complied with all policies and standards.

Registered Nurse

University of New Mexico Hospital
Albuquerque
10.2017 - 09.2020
  • Providing total care for up to 3 patients including assessments, medication management (IV/Oral/IM, Subcutaneous injections) bathing
  • Cardiac monitoring
  • Hourly I&O's and vitals
  • Central Line care
  • Blood draws from heel sticks, central lines, and arterial sticks
  • Arterial sticks
  • Sterile fluid changes
  • Sterile culture draws
  • IV insertions and removals
  • Assisting with umbilical line placement
  • Arterial line management (PAL)
  • Blood glucose monitoring
  • Titration of IV drips such as fentanyl, dopamine, versed, and epinephrine
  • Initiating IVIG infusion
  • Lovenox injections
  • Initiating Zidovudine (Retrovir) IV medication
  • Initiating and managing TPN/PPN and Lipids
  • Along with initiating and managing oral gastric/nasogastric/g-tube feeds
  • Management of g-tubes and dressings
  • Management of patients on conventional, JET and also Oscillator ventilators/sedation
  • Management of hypothermia treatment (Cooling)
  • Management of an ECMO patient alongside with an ECMO specialist

Registered Nurse

Presbyterian Hospital
Albuquerque
11.2016 - 10.2017
  • Provide total care for up to 3 patients including assessments, medication management, IV insertions, bathing, cardiac monitoring, IV/ Oral medication management
  • Titrating blood pressure medications, management of patients on ventilators/ sedation
  • Chest tube management and removal
  • Central line care
  • Blood draws from central lines
  • Hourly I&O's
  • Hourly vitals
  • Cardiac rhythm interpretation
  • Pace maker management
  • Initiating and managing tube feeds, and TPN/PPN
  • Arterial Line management
  • Blood sugar medications/monitoring
  • Titration of heparin drips
  • Management of STEMI/Non STEMI patients

Nurse Tech

Presbyterian Hospital
Albuquerque
09.2012 - 10.2016
  • Provide care for up to 21 patients including vital signs, oxygen saturation, blood sugars, monitoring cardiac rhythms, cleaning equipment
  • Input physician orders into the computer using EPIC, answer phones, page physicians, put charts together for new admits and get new patients into the system
  • Insert nasogastric and oral gastric tubes, insert Foley catheters and discontinue IV lines
  • Assist patient with activities of daily living including bathing, toileting, ambulation, transfers, feeding, dressing

Certified Nursing Assistant

Advanced Healthcare
Albuquerque
12.2009 - 09.2012
  • Provided care for up to 16 patients including vital signs, all activities of daily living, serving meals
  • Helped patients perform rehabilitation exercises
  • Led daily activities for patients

Certified Nursing Assistant

Princeton Place
Albuquerque
08.2007 - 12.2009
  • Provided care for up to 18 residents including all activities of daily living, vital signs, serving meals
  • Led activities for residents

Education

Bachelor Degree - Nursing

Chamberlain University
Albuquerque, NM
08.2018

Associate of Science degree - Nursing

Carrington College
Albuquerque, NM
09.2015

High School Diploma -

Del Norte High School
Albuquerque, NM
05.2007

Skills

  • Bilingual
  • Fast learner
  • Organizational skills
  • Hard worker
  • Dependable
  • Attention to detail
  • Critical Care Experience
  • Tube Feeding
  • Nursing
  • Epic
  • Laboratory Experience
  • EMR Systems
  • Hospital Experience
  • ICU Experience
  • Medication Administration
  • Experience Administering Injections
  • Vital Signs
  • Cerner
  • Prior authorization
  • Insurance verification
  • Documentation and reporting
  • HIPAA compliance
  • Records analysis
  • Needs assessment
  • Medicaid
  • Clinical assessment
  • Interpersonal and written communication

Certification

  • Basic Life Support (BLS)- Blended -DC, 12/01/20, 12/31/22
  • Neonatal Resuscitation Program (NRP), 11/01/19, 11/30/21
  • STABLE, 10/01/20, 10/31/22
  • CPR Certification

Groups

3D Mask Makers, 04/01/20, My best friend, also a nurse, organized a group of engineers, and medical staff in created 3D printed masks and face shields. Due to the shortage of PPE for healthcare workers, it had created an environment of fear and sadness, however many individuals have come together to make an impact on the situation the we all have been facing together.

Languages

Spanish, Fluent

Awards

  • The Daisy Award-Nominee, 04/01/17, UNMH
  • The Daisy Award-Nominee, 10/01/20, Presbyterian Hospital
  • 2020 Experience Hero Award-Nominee, 11/01/20, Presbyterian Hospital

Nursing Licenses

RN, 01/01/23, NM

Personal Information

Authorized To Work: US

References

References available upon request.

Timeline

Registered Nurse- BSN

Presyterian Health Plan
10.2021 - 02.2025

Registered Nurse

Presbyterian Hospital
09.2019 - Current

Registered Nurse

University of New Mexico Hospital
10.2017 - 09.2020

Registered Nurse

Presbyterian Hospital
11.2016 - 10.2017

Nurse Tech

Presbyterian Hospital
09.2012 - 10.2016

Certified Nursing Assistant

Advanced Healthcare
12.2009 - 09.2012

Certified Nursing Assistant

Princeton Place
08.2007 - 12.2009

Bachelor Degree - Nursing

Chamberlain University

Associate of Science degree - Nursing

Carrington College

High School Diploma -

Del Norte High School
Ericka Santiago