Ericka Sears
Mission Hills,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Activities Coordinator
Mercy Housing Management Group
06.2022 - 02.2025
- Coordinated, planned, developed and implemented activities designed to enrich lives of residents.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Promoted health and wellness through the implementation of various classes and activities.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
- Cultivated strong relationships with residents to build loyalty and maintain regular attendance.
- Ran a youth after school program for youth (K-8th grade) where I assisted youth with homework and did social and emotional activities following homework.
Cashier/Front of House Employee
California Fish Grill
05.2021 - 06.2022
- Greeted customers upon store entry, assisted with questions, concerns and orders.
- Operated checkout lane and equipment including barcode and cash register transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked in a fast-paced environment that required attention to detail and customer service.
- Collaborated with kitchen staff, other team members to ensure cohesiveness and team spirit.
Medical Assistant
Kidney Disease Medical Group
10.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Monitored and recorded patient's vital signs, test results, and other information for proper documentation while asserting strict confidentiality.
- Scheduled appointments and verified insurance.
- Performed medical records management, including filing, organizing and scanning documents.
Parking Attendant Lead
Westside Services (in Contract With VA Hospital)
08.2009 - 08.2012
- Responsible for monitoring lot and making sure that each veteran's vehicle was displaying the proper ticket and paperwork.
- Worked closely with VA Hospital. local authorities, and security to ensure the safety of the community.
- Reported and assisted local authorities in the instance of theft or vandalism.
- Accurately and timely processed reports, incidents, and communicated with upper management and other attendants.
- Created professional, positive relationships with hospital patients and staff.
Shift Leader
Blockbuster Video
01.2004 - 08.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Opened and closed store and registers, accounting the daily intake and prepared cash deposits.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Medical Assistant Certification - Medical
Concorde Career College
North Hollywood, CA11-2019
Skills
- Program Development and Event Coordination
- Community Engagement and Relationship Building
- Operations and Administrative Management
- Customer Service and Conflict Resolution
- Leadership and Team Development
- Strong Organizational and Problem Solving Skills
- Effective Communication and Public Speaking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Activities Coordinator
Mercy Housing Management Group
06.2022 - 02.2025
Cashier/Front of House Employee
California Fish Grill
05.2021 - 06.2022
Medical Assistant
Kidney Disease Medical Group
10.2019 - 03.2020
Parking Attendant Lead
Westside Services (in Contract With VA Hospital)
08.2009 - 08.2012
Shift Leader
Blockbuster Video
01.2004 - 08.2009
Medical Assistant Certification - Medical
Concorde Career College
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