ERICKA SETTER

Maintain timely financial/marketing reporting to the Corporate Office regarding various statistical reports including but not limited to census and turnover. Provide input and assist with the preparation of the operating and capital budgets. Responsible to oversee all aspects of the organization, ensuring that the company is operating efficiently and effectively to meet the business goals. Develop positive relationship with key stakeholders, including shareholders and government agencies.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. Developed and maintained strong working relationships with professionals within assigned territory. Provided positive first impressions to welcome existing, new, and potential customers. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Occupancy specialists that reached 100 % occupied within the first six months. Accountable for the overall administration and day to day operations of skilled nursing facilities and assisted living facilities. Servant leader that has a proven history of financial profitability. Focused on transforming lives and engaging residents and team members with a positive culture and supportive open-door policy. Followed the guideline a recommendation's for Covid-19 protocols.Exceeded organizational goals for occupancy, taking the community from 48% to 70 % occupied. Income and revenue were increased while the agency usage was reduced due to attracting the right talent.

Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments. Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation. Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities. Drove strategic improvements to enhance operational and organizational efficiencies. Defined company roles and responsibilities to establish and enhance processes. Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.

Served in a CCRC community in several roles while being committed to providing the highest quality of care to the residents in the community. Compassionate and Dedicated health care professionals dedicated to collaborative teamwork focused on improving the lives of the residents. Scholarship winner and Employee of the year award winner in 2017.Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability. Spearheaded and implemented new projects to expand scope of engagement. Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care .Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction