Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Shaw

Lowell,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

CPR/First Aid Instructor

Life Saver's Training
03.2006 - 10.2017
  • Conducted clinical simulations and provided feedback for each individual student.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Evaluated students' competencies through written assignments and examinations.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Provided immediate and constructive feedback to students individually and as group.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist/Registration

Emerson Hospital
05.1999 - 05.2006
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Security Guard

First Security Services, Inc
05.1997 - 05.1999
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Cashier

Hannaford Supermarket
05.1996 - 05.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Sanford High School
Sanford, ME
05.1993

Skills

  • Content Strategy
  • Behavior Modeling
  • Administering Student Records
  • Project Requirements
  • Instructional Techniques
  • Competency Assessment
  • Course Lectures
  • Cardiopulmonary Resuscitation (CPR)
  • Recordkeeping and Paperwork
  • Advising Students
  • Evaluating Student Performance
  • Heimlich Maneuver
  • Constructive Feedback
  • First Aid
  • Classroom Instruction

Timeline

CPR/First Aid Instructor

Life Saver's Training
03.2006 - 10.2017

Receptionist/Registration

Emerson Hospital
05.1999 - 05.2006

Security Guard

First Security Services, Inc
05.1997 - 05.1999

Cashier

Hannaford Supermarket
05.1996 - 05.1997

High School Diploma -

Sanford High School

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Ericka Shaw