Ericka Shaw
Buffalo,,New York
Summary
Multi-talented professional, with demonstrable management, customer support and executive assistance skills. Experienced in managing multiple tasks in complex situations while dealing with condensed time frames through dedication, commitment, diligence and resourcefulness. Results-driven professional with strong problem-solving and communication skills. Experienced in enhancing customer satisfaction and streamlining processes in administrative roles.
Overview
14
14
years of professional experience
Work History
Title Admin., Specialist, Sr. Title Specialist
ACV Auctions
Buffalo, New York
01.2019 - Current
- Interpreted DMV laws across states, ensuring accurate vehicle title processing.
- Collaborated with departments to create solutions, enhancing customer satisfaction.
- Conducted coaching sessions, fostering staff development and growth.
- Managed inventory, resolving discrepancies to maintain system accuracy.
- Generated detailed reports for management, driving informed decision-making.
- Analyzed and interpreted complex DMV regulations across multiple states, maintaining an up-to-date State Matrix for efficient vehicle processing.
- Fostered cross-departmental partnerships to develop innovative solutions, enhancing customer satisfaction and streamlining operational processes.
Dental Assistant
Buffalo General Dentistry
Amherst, New York
06.2024 - 01.2025
- Assisted dentists in procedures, managed patient records, and sterilized equipment. Improved patient comfort, reducing anxiety levels and enhancing overall satisfaction.
- Maintained precise dental charts, prepared treatment rooms, and handled x-ray processing. Implemented new filing system, boosting efficiency in record retrieval.
- Worked closely with dental team to ensure smooth patient flow. Coordinated with labs for timely delivery of dental prosthetics, enhancing treatment timelines.
- Streamlined appointment scheduling process, reducing wait times and increasing daily patient capacity. Contributed to practice growth through excellent patient care.
- Provided compassionate care to patients, explaining procedures and addressing concerns. Assisted in creating a welcoming environment, fostering patient loyalty.
Clinical Assistant II
Spectrum Health & Human Services
Buffalo, New York
01.2018 - 12.2018
- Collaborated with healthcare teams to create effective patient care plans, enhancing treatment outcomes.
- Recorded patient data accurately, ensuring seamless care coordination and improved service delivery.
- Established essential community resources, fostering access to mental health and housing services.
- Gathered patient histories and managed medical records, supporting comprehensive patient assessments.
- Fostered interdisciplinary teamwork to create and implement comprehensive patient care plans, ensuring seamless coordination across healthcare providers.
- Meticulously documented patient information in various systems, facilitating continuity of care and maintaining accurate medical records.
Re-Entry Program Assistant
Spectrum Health & Human Services
Buffalo Center, New York
12.2011 - 12.2017
- Processed referrals and assigned coordinators based on release dates, enhancing efficiency.
- Led weekly meetings to improve case management, achieving contract benchmarks.
- Compiled and submitted quarterly reports for NYS Parole, influencing policy decisions.
- Facilitated bi-monthly task force meetings, fostering collaboration and strategic planning.
- Streamlined referral process from NYS Parole and DOCCS, enhancing data management and care coordinator assignments for offender reintegration.
- Led weekly case conferences, fostering team collaboration to optimize strategies for meeting annual contract benchmarks in offender re-entry programs.
- Compiled comprehensive quarterly reports for NYS Parole and DOCCS, presenting key insights at bi-monthly Erie County Task Force meetings.
Education
SOME COLLEGE (NO DEGREE) - DENTAL HYGIENE
Erie Community College
Buffalo, NY12.2024
HIGH SCHOOL DIPLOMA -
Andover Central High School
05.2007
Timeline
Dental Assistant
Buffalo General Dentistry
06.2024 - 01.2025
Title Admin., Specialist, Sr. Title Specialist
ACV Auctions
01.2019 - Current
Clinical Assistant II
Spectrum Health & Human Services
01.2018 - 12.2018
Re-Entry Program Assistant
Spectrum Health & Human Services
12.2011 - 12.2017
SOME COLLEGE (NO DEGREE) - DENTAL HYGIENE
Erie Community College
HIGH SCHOOL DIPLOMA -
Andover Central High School
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