Ericka Small
Spring,TX
Summary
Hardworking employee that will work flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Loss Prevention Officer (SPS)
Ross Dress For Less Stores
Spring, Texas
03.2026 - 09.2026
- Utilized surveillance equipment to effectively identify and address potential security threats.
- Monitored store premises, preventing theft and ensuring compliance with safety standards.
- Prepared comprehensive security reports documenting theft incidents and accidents for further analysis.
Dispatcher
Plumbing Mechanical
Houston, Texas
01.2024 - 02.2026
- Maintained real-time updates on dispatch board, adjusted routes to reduce windshield time and avoid traffic delays.
- Answered inbound requests, captured customer details, and determined emergency priority levels to ensure timely response.
- Managed conflict resolution with clients through clear communication, addressing concerns and questions promptly.
Customer Service Representative (Remote)
Patient Medical Transport
New Orleans, Louisiana
08.2022 - 09.2023
- Managed high-volume inbound and outbound calls to schedule, modify, or cancel medical transport trips for patients, health plans, and medical facilities, ensuring patient needs were met promptly.
- Verified member insurance details, Medicaid/Medicare coverage, and prior authorizations for transport to facilitate seamless service delivery.
- Coordinated pickups, deliveries, and route adjustments with drivers and carriers to ensure timely transport services.
Education
Lincen Esthetician - Beauty
Blue Cliff College
LA05-2021
High School Diploma -
Henry's Learning Academy
Laplace, LA05-2021
Skills
- Appointment/Patient scheduling
- Data entry
- Problem solving
- Call center experience
- HIPAA compliance
Timeline
Loss Prevention Officer (SPS)
Ross Dress For Less Stores
03.2026 - 09.2026
Dispatcher
Plumbing Mechanical
01.2024 - 02.2026
Customer Service Representative (Remote)
Patient Medical Transport
08.2022 - 09.2023
Lincen Esthetician - Beauty
Blue Cliff College
High School Diploma -
Henry's Learning Academy