Ericka Solis
Summary
Dynamic and dedicated business professional with seven years of experience in office management and executive support. Seeking a challenging role in a dynamic organization where I can utilize my organizational skills, attention to detail, and proactive approach to support team efficiency and contribute to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Co-Lead Dental Treatment Coordinator
Valley Grace Dental
05.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Dental Office Manager/Treatment Coordinator
Felicia L. Lai, D.D.S.
01.2022 - 05.2024
- Collaborated closely with the dentist to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Comprehensive understanding of dental insurance plans, including verification, billing, claims processing, and addressing insurance-related inquiries or issues and managing accounts receivable
- Overseen general office operations, including inventory management, supply ordering, equipment maintenance and maintaining a clean and organized office environment to ensure smooth office operations
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA and OSHA regulations and safeguarding sensitive personal information.
HR Recruiter/ Sales Office Manager
Gonzales Enterprise
06.2017 - 12.2021
- Managed full-cycle recruitment processes, including sourcing (online job postings, networking, and employee referrals), screening, interviewing, and onboarding candidates for various positions within organization
- Proficiency in HR administrative tasks such as maintaining employee records, processing payroll, managing benefits, and ensuring compliance with HR policies and procedures
- Experience in implementing performance appraisal processes, providing feedback to employees, and facilitating performance improvement plans as needed
- Ability to coordinate employee training and development programs to enhance skills, knowledge, and performance across the organization
- Continuously improved sales processes and methodologies to streamline operations, increase efficiency and maximize sales productivity by demonstrating an inclusive understanding of products and services offered by the company
- Demonstrated track record of achieving and exceeding sales targets, driving revenue growth, and delivering measurable results in a competitive sales environment
Dental Receptionist
Walker Charles DDS
06.2016 - 05.2017
- Proficiency in scheduling patient appointments using dental practice management software, optimizing appointment slots, and managing appointment calendars efficiently
- Ability to check patients I upon arrival, verify and update patient information as needed, collect co-payments and check patients out after appointments
- Knowledge of dental insurance plans, including verification, eligibility checks and explaining coverage and benefits to patients
- Understanding of patient privacy regulations (HIPAA) and maintaining confidentiality of patient information in all interactions and documentation
- Experience in processing patient payments, submitting insurance claims, and coordinating financial arrangements with patients for outstanding balances
Education
Bachelor's Degree - Biology, Biological Sciences
California State University, Bakersfield
Bakersfield, CA01.2022
Associate Degree - Science, Life Science: Pre-Allied Health
Taft College
01.2017
High School Diploma -
Ridgeview High School
01.2014
Skills
- Communication: Clear and concise verbal and written communication skills
- Customer Service: Proven ability to handle customer inquiries, complaints, and feedback with professionalism and empathy
- Time Management: Strong organizational skills, task priority and deadlines management
- Teamwork: Collaborative and cooperative team player
- Adaptability: Flexible and adaptable to changing priorities and situations, with a willingness to learn and grow professionally
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with relevant industry-specific software or tools
- Leadership and creativity: Demonstrated leadership qualities, capable of taking initiative, motivating others, and leading by example Innovative thinker with the ability to generate new ideas, approaches and solutions to challenges or projects
- Complex Problem-solving: Ability to define a problem, gather information, generate possible solutions, analyze and implement a solution, followed by evaluation of the results
Timeline
Co-Lead Dental Treatment Coordinator
Valley Grace Dental
05.2024 - Current
Dental Office Manager/Treatment Coordinator
Felicia L. Lai, D.D.S.
01.2022 - 05.2024
HR Recruiter/ Sales Office Manager
Gonzales Enterprise
06.2017 - 12.2021
Dental Receptionist
Walker Charles DDS
06.2016 - 05.2017
Associate Degree - Science, Life Science: Pre-Allied Health
Taft College
Bachelor's Degree - Biology, Biological Sciences
California State University, Bakersfield
High School Diploma -
Ridgeview High School
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