Ericka Stahl
Asheville,NC
Summary
Dynamic professional with a proven track record at Manna Food Bank, adept in managing inventory and leading over 300 volunteers weekly. Skilled in forklift operation and renowned for outstanding customer service, I excel in creating engaging environments and solving complex problems, ensuring high levels of volunteer retention and volunteer satisfaction.
Overview
9
9
years of professional experience
Work History
Volunteer Center Associate
Manna Food Bank
03.2023 - 04.2024
- Train , organize and supervise over 300 volunteers weekly on projects in the Volunteer Center.
- Coordinate and oversee the completion on various projects including MANNA Pack production line, donated food sorting, and bulk food repacking.
- Use inventory software to create pallets and track their movements correctly.
- Build relationships with a broad array of volunteer personalities and give them an experience that keeps then coming back the MANNA to volunteer.
- Use forklift to put pallets up in racks for storage .
- Load trucks with ride on pallet jack before being sent to Order pick team.
- Assist the Order Pick team to create order pallets and prepare them for shipping .
- Assist the Maintenance team in upkeep of the facilities .
Kitchen Cook
Outriggers 21
02.2017 - 09.2018
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Foster a climate of cooperation and respect between coworkers
Wait Staff Member
Piesanos
05.2016 - 08.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Wait Staff Member
Blackbeard's
06.2015 - 09.2016
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
South Piedmont Community College
Polkton, NC09-2021
Skills
- Forklift certified
- Ride on pallet jack
- Electric and hand pallet jack
- Load and unload trucks
- Outstanding customer service
- Volunteer Relations
- Positive attitude
- Manage inventory
- Public speaking
- Problem solving skills
Timeline
Volunteer Center Associate
Manna Food Bank
03.2023 - 04.2024
Kitchen Cook
Outriggers 21
02.2017 - 09.2018
Wait Staff Member
Piesanos
05.2016 - 08.2017
Wait Staff Member
Blackbeard's
06.2015 - 09.2016
GED -
South Piedmont Community College
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