Ericka Starr
Crestview,US
Summary
Dedicated Customer Service Professional with extensive experience in training, coaching, process optimization, and team development. Adept at fostering organizational growth through effective communication, meticulous attention to detail, and a commitment to excellence. Passionate about contributing to a dynamic team striving for industry leadership and innovation.
Overview
17
17
years of professional experience
Work History
Trainer / Coach
iQor
Crestview, US
01.2022 - Current
- Delivered comprehensive training programs for new-hire agents in phone and internet support
- Assessed team readiness for production, ensuring agents met company standards
- Developed and implemented workflows to streamline hiring, training, and production processes
- Maintained detailed reports on performance metrics, attendance, and compliance with company policies
Inside Sales Agent
Industrial Tooling & Supply, Inc.
Montgomery, US
12.2017 - 12.2019
- Managed order entry, purchasing, and shipment processes for customer orders
- Utilized office automation tools for pricing research, delivery scheduling, and sales trend analysis
- Enhanced inventory management to meet just-in-time delivery needs
Intake Specialist
Beasley Allen Law Firm / Aspire Staffing
Montgomery, US
02.2017 - 09.2017
- Conducted initial case screenings for potential legal action
- Provided telephone and email support for clients and attorneys
Inside Sales
CPI
Aiken, US
02.2016 - 12.2016
- Processed customer purchase orders for cutting tools and facilitated vendor communication
- Maintained lean inventory levels to optimize supply chain efficiency
Inside Technical Sales
CIRCOR Instrumentation Tech
Spartanburg, US
09.2013 - 05.2015
- Processed orders for instrument panels and created work orders to meet delivery goals
- Collaborated with project managers to address and resolve shipment barriers
Customer Service Manager
Jarden Plastic Solutions
Greer, US
04.2008 - 09.2011
- Oversaw customer order management, ensuring timely order entry and fulfillment
- Coordinated with internal departments to meet customer requirements efficiently
- Conducted payroll audits and assisted with recruiting and onboarding practices
- Maintained ISO 9001:2008 compliance through detailed record management
- Reported on sales forecasts for multiple domestic and international facilities, achieving 5-8% YOY growth in account margins
Education
Master of Business Administration (MBA) - Organizational Management
Jack Welch Management Institute | Strayer University
Tampa, FL04.2026
Bachelor of Arts - Management
Strayer University
Greenville, SC01.2023
Skills
- Leadership & Team Development
- Process Improvement & Optimization
- Data Analysis & Reporting
- Customer Relations & Account Management
- Training & Coaching
- Inventory Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM and ERP Systems
- Data Analytics Tools
Timeline
Trainer / Coach
iQor
01.2022 - Current
Inside Sales Agent
Industrial Tooling & Supply, Inc.
12.2017 - 12.2019
Intake Specialist
Beasley Allen Law Firm / Aspire Staffing
02.2017 - 09.2017
Inside Sales
CPI
02.2016 - 12.2016
Inside Technical Sales
CIRCOR Instrumentation Tech
09.2013 - 05.2015
Customer Service Manager
Jarden Plastic Solutions
04.2008 - 09.2011
Master of Business Administration (MBA) - Organizational Management
Jack Welch Management Institute | Strayer University
Bachelor of Arts - Management
Strayer University
Similar Profiles
Tomeka WashingtonTomeka Washington
Operations Supervisor at IQorOperations Supervisor at IQor
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Tasoof ShaikhTasoof Shaikh
Workforce Manager at IqorWorkforce Manager at Iqor
James JenningsJames Jennings
Customer Service Representative at IqorCustomer Service Representative at Iqor
Isaiah WestbrookIsaiah Westbrook
Fast Food Crew Member at WhataburgerFast Food Crew Member at Whataburger