Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Taylor

Detroit,MI

Summary

Knowledgeable about the functioning of business operations and the importance achieving the goals of daily operations. Accurate data entry, manage products, invoicing, account payables/receivables for goods and services, follow up with emails, phone calls, and ensure exceptional customer service. Create a positive and productive work environment by communicating with team members, setting clear goals in addition to maintaining current records of expenses and permanent records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Salon Manager

All Lock’D Up Salon
06.2006 - Current
  • Manage cash flow, customer service, greeting visitors, providing beauty services, scheduling appointments, coordinating work schedules for staff including salaries, collecting payments, maintaining accurate financial records, data entry, monitoring salon supplies, arranging regular maintenance services for equipment, and ordering new stock as needed.
  • Resolve complaints, promote products, services, and discounts, provide training and support for staff, answer phones, send and receive emails, create letters to communicate with customers and vendors, invoice, resolve discrepancies, prepare bank deposits, open and close registers, manage petty cash, reconcile accounts, month end close process, general ledger, billing, accounts receivable, and basic bookkeeping knowledge.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Cultivated partnerships with local businesses, expanding salon's network and community presence.

Receptionist

Serra Chevrolet
01.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Enhanced efficiency of mail distribution, ensuring timely delivery and response.

Seasonal Sales Associate

Macy’s
10.2021 - 02.2023
  • I handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

AAS Degree -

Schoolcraft College
Livonia, MI
12-2025

Skills

  • Problem-Solving
  • Communication
  • Critical thinking
  • Leadership
  • Emotional Intelligence
  • Adaptability and Flexibility
  • Active Listening
  • Computer Applications
  • Organization

Timeline

Receptionist

Serra Chevrolet
01.2024 - 08.2024

Seasonal Sales Associate

Macy’s
10.2021 - 02.2023

Salon Manager

All Lock’D Up Salon
06.2006 - Current

AAS Degree -

Schoolcraft College

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Ericka Taylor