Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ericka Taylor

Ericka Taylor

Jacksonville,FL

Summary

Equipped with strong problem-solving skills, a thirst for knowledge, and exceptional communication abilities. Prepared to contribute to team accomplishments and drive positive outcomes. Eager to tackle new challenges and advance organizational goals with unwavering commitment and passion.

Overview

22
22
years of professional experience

Work History

Insurance Rep

Loyal Life Insurance
05.2019 - 08.2025
  • Conducted in-depth risk assessments, ensuring clients received appropriate policies, which minimized claims disputes and improved retention.
  • Maintained accurate policy records and ensured compliance with regulations, supporting seamless operations and reducing processing errors.
  • Enhanced client communication protocols, fostering trust and increasing client satisfaction ratings, leading to noticeable improvements in retention.
  • Promoted and sold 63 insurance policies to individuals over 2year period.
  • Utilized CRM software to manage client relationships.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Real Estate Agent

Zee Luxe Realty
05.2025 - Current
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Managed 4 contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed new business and managed new and existing clients.

Administrative Assistant

IFMA
09.2015 - 05.2019
  • Managed office operations, enhancing team collaboration and resolving conflicts efficiently.
  • Coordinated schedules, travel arrangements, calendar management.
  • Oversaw budget management, optimizing resources and achieving significant expense savings.
  • Led cross-functional projects, implementing cost-saving measures with substantial budget reductions.
  • Implemented new-hire orientation and onboarding process and procedures.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered multi-line phone system, routing 60-80 calls, delivering messages to staff and greeting visitors.

Mortgage Processor

AbnAmro
07.2003 - 09.2015
  • Processed mortgage applications, ensuring compliance and timely approvals.
  • Reduced document verification time by 12% through process improvement.
  • Collaborated with underwriters to resolve complex application issues efficiently.
  • Utilized analytical skills to identify and rectify discrepancies in applications.
  • Enhanced customer satisfaction through effective and clear communication.

Education

Florida Real Estate - Real Estate

FSCJ
Jacksonville, FL
02.2027

Florida Life Insurance -

Florida Life Insurance
Online
05.2026

Associates of Business -

Central Texas College
Coperas Cove, Texas
05.2018

Skills

  • Negotiation Skills
  • Presentation Skills
  • Client Relations
  • Problem Solving
  • Market Research
  • Mortgage counseling
  • Presenting
  • Buyer contracts
  • House showings
  • Client needs assessment
  • Lender relations
  • Financing requirements

Personal Information

Title: Real Estate Agent

Timeline

Real Estate Agent

Zee Luxe Realty
05.2025 - Current

Insurance Rep

Loyal Life Insurance
05.2019 - 08.2025

Administrative Assistant

IFMA
09.2015 - 05.2019

Mortgage Processor

AbnAmro
07.2003 - 09.2015

Florida Real Estate - Real Estate

FSCJ

Florida Life Insurance -

Florida Life Insurance

Associates of Business -

Central Texas College

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