Ericka Thompson
Cañon City,CO
Summary
Dynamic leader with a proven track record at Loaf 'N Jug Corporate Office, enhancing customer satisfaction and fostering a positive work environment. Skilled in conflict resolution and inventory management, I excel in coaching teams towards excellence and promoting diversity and inclusion. Achieved significant reductions in cash discrepancies, demonstrating meticulous attention to detail and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Team Lead
Ace Hardware
08.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Loaf 'N Jug Corporate Office
03.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Certificate - Administrative Assistant
Penn Foster Career School
Scranton, PA04.2024
Realtor - Real-estate
Van Ed
Boulder, CO09.2001
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Employee evaluation
- Diversity and inclusion
Timeline
Team Lead
Ace Hardware
08.2021 - Current
Assistant Manager
Loaf 'N Jug Corporate Office
03.2019 - 01.2022
Certificate - Administrative Assistant
Penn Foster Career School
Realtor - Real-estate
Van Ed
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