Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Ericka Thonen

Lakewood,CO

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

7-ELEVEN
04.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Organized merchandise displays to attract customer attention and increase sales potential.
  • Processed transactions accurately using point-of-sale systems while ensuring a smooth checkout experience.
  • Collaborated with team members to restock shelves and maintain store cleanliness and orderliness.
  • Engaged in ongoing training to develop product knowledge and improve customer service skills.
  • Addressed customer complaints efficiently to promote satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Door Greeter

Wal-Mart Supercenter
09.2024 - 02.2025

  • Collaborated with team members to maintain a secure shopping environment.
  • Welcomed guests, creating positive first impressions and enhancing overall customer experience.
  • Monitored entrance for security compliance and crowd control during peak hours.
  • Assisted customers with inquiries, providing information on services and promotions.
  • Collaborated with team members to maintain cleanliness and organization at entry points.
  • Adapted to changing situations, ensuring efficient flow of guests during busy periods.
  • Handled customer feedback promptly, resolving concerns to improve satisfaction levels.
  • Engaged with diverse clientele, fostering an inclusive atmosphere within the establishment.

  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.

  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.

Circle K

Store Manager
09.2019 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Led daily operations to enhance customer service and improve store efficiency.
  • Developed and implemented training programs for new staff, fostering a collaborative team environment.
  • Analyzed sales data to optimize inventory management, reducing excess stock and improving turnover.
  • Managed scheduling and staffing to ensure adequate coverage during peak business hours.
  • Conducted regular performance evaluations, providing feedback to support employee development initiatives.
  • Enhanced visual merchandising strategies, resulting in improved product visibility and increased customer engagement.
  • Oversaw loss prevention strategies, reducing incidents through staff training and proactive measures.
  • Collaborated with corporate teams on promotional activities, aligning local marketing efforts with company goals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

West Potomac High School
Alexandria,VA
08-1993

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Friendly and positive
  • Flexible schedule
  • Operations oversight
  • Stock control

Certification

Serv-Safe Certified

Timeline

Sales Associate

7-ELEVEN
04.2025 - Current

Door Greeter

Wal-Mart Supercenter
09.2024 - 02.2025

Circle K

Store Manager
09.2019 - 06.2024

High School Diploma -

West Potomac High School

Similar Profiles

CREATE PROFILE