Ericka Tith
Fairborn,OH
Summary
Resourceful Shipping and Receiving Manager with 19 plus years in Transportation and warehouse and inventory management, Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.. Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.
Overview
28
28
years of professional experience
Work History
Dispatcher
Gordon Food Service
08.2015 - 12.2023
- Strengths
- Inventory control procedures
- Materials accountability
- Inventory tracking
- Hazardous Materials Endorsement
- Scheduling
- Manufacturing and warehouse procedures
- Ground and air transportation
- Shipping and receiving
- Over-the-road transportation
- Automotive logistics and procedures
- Strong organizational skills
- Sharp problem solver
- Energetic work attitude
- Customer service expert
- Accomplishments
- Cross-trained shipping and receiving personal Developed and implemented company's first Tracking and
- Tracking manual, outlining all proper business procedures and office policies
- Promoted to Customer Service
- Manager and moved to San Francisco, California within 2 years of being with the company
- Once in San
- Francisco I ran the Customer Service Department and took on the Shipping and Receiving warehouse
- Investigated and analyzed client complaints to identify and resolve issues
- Demonstrated proficiencies in telephone, e-mail, fax, and front desk reception with high-volume environment
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Off loaded and loaded trailers in timely manners
- Selected to be in Emerging Leaders 2017
- Submitted a cost savings idea and won on the "Shark Tank" program has rolled out to the entire company
- 2016 Received Outstanding Support Award
- 2016 Transportation Team of the Year
- Work Experience, Manage all backhaul pick ups with in our area
- Work with receiving in scheduling appointments to have backhaul received in a timely manner
- Work closely with sales and pushing supplements through and organizing what routes they should go on
- Effective in managing the execution of my work ( planning, prioritization)
- Able to manage multiple projects at the same time
- I strive to understand and meet the needs of customers, employees, and supplier's
- Work closely with Coyote as a third party courier
customer service, Dispatcher
Spears
03.2014 - Current
- Created new processes and systems for increasing, satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding backhaul goals
- Oversaw scheduling for the day-to-day activities of 21 Transportation employees
- Synthesized project findings into actionable recommendations with demonstrable effects on business performance
- Established transportation cost standards and economical shipping practices
- Transfer and Expediting － Vandalia, Ohio
- Cross-trained and provided back-up for other customer service representatives when needed
- Dispatch drivers for pick up and deliveries
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
- Resolved customer service questions, issues, and complaints
- Collected, Monitored and evaluated requirements to achieve desired time and order fill rates
- Monitor and track each truck that is currently enroute
- Assist in billing the customers Work with CBSA emanifest Portal to clear shipments as well as out trucks to
- Canada.
Logistics Coordinator
Dole
09.2012 - 05.2014
- Successfully managed the activities of team members in multiple locations
- Monitored the daily activities of inbound and outbound produce coming into or out of Springfield, Ohio and
- Bessemer City, North Carolina
- Developed, implemented and monitored programs to maximize managements satisfaction
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Effectively communicated with team members to maintain clearly defined expectations.
Customer Service / Dock supervisor
Forward Air Inc
01.1997 - 09.2012
- Cross-trained and backed up other Customer Service managers
- Met all customers guidelines including service levels, handle time and productivity
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Updated customers orders from start to finish in an accurate and timely manner
- Interviewed, hired and trained dock employees as well as Customer Service personal
- Identified individual development needs to appropriate training
- Provided a high level of product and leadership support to representatives and clients
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Promoted and moved to San Francisco, California as a Customer Service Manager
- Moved from Customer Service manager to Shipping and Receiving manager in San Francisco, California
- Forklift certified
- Hazmat certified
Education
Clark State
2013
High School Diploma -
1996
Skills
- Customer Experience
- Outbound Calls
- Dispatcher Monitoring
- Active Listening
- Dealership Management
- Reading Comprehension
- Driver Assistance
- Adjustment Posting
- Corporate Policies and Procedures
- Customer Needs Assessments
- Operational Procedures
- Service Requests
- Staff Support
- Customer Inquiries
- Customer Satisfaction
- Microsoft Office
- Workflow Processes
- Vendor Contracts
- Office Supplies and Inventory
- Effective Communication
- Customer Accounts Management
- Business Development
- Dispatch Procedures
- Providing Feedback
- Effective Scheduling
- Creative Solutions
- Data Communications
- Client Relations Skills
- Process Orders
- Status Updates
- Closing Procedures
- Customer Care
- Clerical Support
- Call Center Software
- Customer Transactions
- Greeting Visitors
- Customer File Maintenance
- Customer Loyalty
- Database Software
- Fleet Monitoring
- Microsoft Access
- Calendar and Scheduling Software
- Equipment Location Identification
- Team Work Scheduling
- Handle Communications
- Administrative Support
Contact
Fairborn, OH 45324
Timeline
Dispatcher
Gordon Food Service
08.2015 - 12.2023
customer service, Dispatcher
Spears
03.2014 - Current
Logistics Coordinator
Dole
09.2012 - 05.2014
Customer Service / Dock supervisor
Forward Air Inc
01.1997 - 09.2012
Clark State
High School Diploma -
Similar Profiles
Megan TroxellMegan Troxell
Event Coordinator at Gordon Food ServiceEvent Coordinator at Gordon Food Service
Raymond RuiterRaymond Ruiter
Accounts Payable Analyst Supervisor at Gordon Food ServiceAccounts Payable Analyst Supervisor at Gordon Food Service
Jackson NowatzkeJackson Nowatzke
Assistant Manager at Gordon Food ServiceAssistant Manager at Gordon Food Service
Chantal MathieuChantal Mathieu
Credit Returns Clerk at Gordon Food ServiceCredit Returns Clerk at Gordon Food Service
Ryan BoneyRyan Boney
Project Analyst at University of Dayton Research InstituteProject Analyst at University of Dayton Research Institute